This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Within the Customer Lifecycle Management, Continuous Monitoring teams are responsible for protecting Worldline and its operations from financial and reputational losses incurred by financial crimes. The teams assess, control and mitigate risks. Risk types related to financial crime are consolidated in a comprehensive risk management framework that covers anti-money laundering, sanctions, embargoes, anti-bribery and corruption as well as fraud investigations. The teams’ activities ensure adherence to regulatory standards throughout the duration of customer relationship. 

As a Manager you will lead a specialized team dealing with  identifying and mitigating risks associated with PEPs, sanctions and adverse media presence affecting our organization. Your role is crucial in maintaining the integrity of our compliance processes and ensuring adherence to global regulatory standards.   

The newly- established team is located in Warsaw, however, it cooperates with stakeholders from different countries. You will have a unique opportunity to build the comprehensive framework for managing customer lifecycle by cooperating with other teams within Risk Management Operations.

Day-to-day responsibilities

• Assembling a team of experts, then leading and developing the team, fostering a culture of compliance excellence and continuous improvement
• Allocating workload, setting priorities, and ensuring timely and high-quality delivery of cases
• Executing performance management, training, and skill development within the team
• Ensuring proper case handling and escalations in line with AML/KYC regulations, local laws, and internal policies
• Acting as subject matter expert within team’s area of expertise
• Developing and refining procedures to support consistency and thorough screening practices
• Overseeing the design and implementation of screening strategies and tools to accurately identify and manage risks related to sanctions, PEP and adverse media
• Ensuring the timely and precise filing of reports and escalations to senior management and regulatory authorities
• Collaborating with cross- functional teams to resolve potential risks and enhancing the organization’s compliance standing
• Engaging with internal and external stakeholders, providing clear communication an detailed reporting on compliance issues and resolutions
• Providing strategic guidance and support during audits, regulatory reviews, and inquiries relating to screening activities
• Analyzing data and trends to produce actionable insights for improvement and process optimization
• Maintaining updated knowledge of global sanctions, PEP concerns, adverse media dynamics and evolving compliance trends
• Reporting key findings and metrics to stakeholders to inform decision- making and risk management strategies
• Ensuring thorough record- keeping and detailed reporting to uphold transparency and responsibility in all regulatory activities

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Stakeholder management & Leadership skills
• Basic Project Management skills
• Excellent organizational skills
• Good communication skills, ability to cooperate with international stakeholders
• Ability to work efficiently in a dynamic, changing environment and under pressure
• Excellent command of Polish and English. Other language would be an asset
• Previous experience in KYC/AML (CDD and EDD), financial fraud prevention/detection or dispute management
• Knowledge of relevant aspects of AML, law, scheme rules, dispute management, fraud
• Previous experience in acquiring business would be an asset
• Previous cooperation/experience with card schemes would be an asset

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations). 

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