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POS solution technician

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Publish Date: Jun 11, 2021

Location: Vilnius, Lithuania, LT

Company: worldline

 
About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

 

 

The opportunity:

At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions. If you are an enthusiastic delivering the best customer service, then get ready to join our team. In this role you will be in constant movement with possibility to learn about payment card acceptance and customer care in large international company. You will have commanding knowledge of support and passionate about Internal IT onsite support operation, we’d like to hear from you.

 

 

 

Your day-to-day responsibilities include:

  • You diagnose and fix issues implementing corrective actions within prescribed guidelines
  • You build and modify knowledge documents related to performed work
  • POS terminal and transfer document preparation
  • Efficient route planning for daily task completion
  • Contacting customers via phone to resolve all inquiries that could be resolved remotely
  • On site POS terminal installations, maintenance and Merchant trainings
  • Task completion within set deadlines

 

 

Signs of success:

  • You identify, diagnose, and apply appropriate fixes to resolve customer’s issues
  • You are full of enthusiasm for new tasks and technologies
  • You can work independently and in-depth in line with your expertise and experience
  • You like to take deal with your customers with a wide variety of people

 

Skills we can’t do without:

  • You have proven experience in customer service
  • You own a good driving culture and you have a B Category driving license
  • Fluent communication in Lithuanian and Russian
  • Reliability and precision at work
  • Confirmed interpersonal skills and a sense for the team spirit

 

Skills we’d like:

  • Experience in field of IT or in maintenance of POS terminal/cash register systems
  • Basic knowledge of English

 

 

More reasons to join us:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

 

 

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.


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