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Vilnius, Lithuania
This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We’ve established ourselves as a leading payment solutions service provider in the region. If you are seeking a job in the call center as a Customer Support Representative, then get ready to join our team in Vilnius, Lithuania!
Day-to-Day Responsibilities
- Ensure smooth customer service support via e-mail and telephone calls
- Consult about electronic payment devices in case of technical issues
- Guide customers through the installation process and issues (electronic payment devices)
- Assist cardholders in case of card loss
- Monitor and provide troubleshooting for ATMs
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Preferably, gained experience in customer support in the payment industry
- Good language skills in Lithuanian and English
- Upstanding computer skills (MsOffice, Outlook)
- Ability to work in shifts (shifts types: 8 and 12 hours (07:00-16:00, 12:00-21:00))
- Capacity to work independently
- Potential to handle different topics at the same time
- Capability to apply analytical thinking
- Strong willingness to learn
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
- Professional growth opportunities within IT and Customer Service departments
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
- Health insurance with sports coverage
- Corporate team building events (Summer Sports Events: Christmas and New Year Breakfast)
- Allowance in case of marriage, the birth of a child, the funeral of relatives
- Seniority gift (age jubilee)
- Free parking in the city center
- Company bonus (applied by Worldline policy)
- Hourly rate - 8.00 EUR/gross to 9.50 EUR/gross + additionally paid national holiday shifts
Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.