Title:  Customer Service Support Representative

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses the persistent challenges of the payment world. We’ve established ourselves as a leading payment solutions service provider in the region. If you are seeking a job in Customer Support Services, then get ready to join our team in Vilnius, Lithuania!

Day-to-Day Responsibilities​

• Ensure smooth customer service support via e-mail and telephone calls
• Consult about electronic payment devices in case of technical issues
• Guide customers through the installation process and issues (electronic payment devices)
• Assist cardholders in case of card loss
• Monitor and provide troubleshooting for ATMs

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude, and a hunger to learn and grow. In practice, this means:

• Preferably, gained experience in customer support in the payment industry
• Good language skills in Lithuanian, English, and conversational Russian
• Upstanding computer skills (MSOffice, Outlook)
• Ability to work in shifts (shift types: 8 and 12 hours (07:00 - 16:00; 12:00 - 21:00)
• Capacity to work independently
• Potential to handle different topics at the same time
• Capability to apply analytical thinking
• Strong willingness to learn

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
• Health insurance with sports coverage
• Corporate team building events (Summer Sports Events: Christmas and New Year Breakfast and etc.)
• Allowance in case of marriage, the birth of a child, the funeral of relatives
• Seniority gift (age jubilee)
• Free parking in the city center
• Company bonus (applied by Worldline policy)
• Hourly rate from 8.00 to 9.50 EUR/gross (national holiday shifts 2x)

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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