Service Delivery Manager (F/M) 1

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Publish Date: Jun 14, 2022

Location: Brussels, Vlaams-Brabant, FR

Company: worldline

About Worldline

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros.

In the context of Worldline transformation, there is a vital need to analyze, to change and to implement our business processes in relation to the multiple technical changes conducted by our company. All these should be in compliancy with the regulation expectations, the Worldline security rules and with a production first mentality.


We are looking for a Service Delivery Manager / business process manager, who can identify and organize the needed transformation to support the business in a sustainable way.

You will be in charge to onboard and ensure the lifecycle of Worldline Global business which requires Production Services support. As a single point of contact for business units, you optimize the business delivery and support the head of production centers in this dimension.

Your day-to-day responsibilities include:

  • Inventory of Worldline business processes and practices with a relation to Production Services.
  • Implement and handle the governance within the different organizations, the customers but also the providers (for example and including global Production Services /Core Infrastructure Services.
  • Deliver a version of guidelines in order to support discussions
  • Work together with the production services teams and the business units to implement the guidelines and if need be, accompany build and run of the services to support them
  • Escalation point for the customer. In case of a severe problem regarding Core Infrastructure Services, you organize and coordinate the crisis management cell, leads the consistency of the action plan and priorities, and assure a quality communication with the customer.
  • During the Core Infrastructure in service management sessions and you warn the customers on Infrastructural risks, whatever their nature is. You will guarantee that an action plan is defined for each risk.

Skills we can’t do without:

  • Proven experience in Service Management, Service Delivery Management or Core Infrastructure Services
  • Confirmed experience in global international governance organization, open to work internationally with different cultures.
  • Strong overall IT background with a very good technical understanding of E2E workplace architecture & delivery along with industrialization and DevOps mentality.
  • Customer & solution oriented. You have the capacity to step back and structure an approach.
  • You are known for your autonomous, creative, analytical and inventive approach
  • Outstanding interpersonal skills as well as you as good team player.
  • Proficiency in English is required, Dutch, French or German are a plus.
  • You are willing to travel during your missions.
  • This position is opened in different countries (Germany, France, Belgium)


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

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