Customer Success Manager

Utrecht, Netherlands

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

In this role, you will be part of SMB team of Worldline Financial Services

Our mission is to empower businesses to exceed customer expectations in the evolving world of commerce. As a Customer Success Manager for our SMB Accounts, you will craft exceptional customer experiences throughout every interaction, leveraging your knowledge of our portfolio and understanding of customer needs.

Day-to-Day Responsibilities​

• Service Level Management

Ensure top-tier service quality.

Expertly manage SLA and SLO targets.

Provide detailed reporting and performance analysis

• Quality and Continuous Improvement

Lead and coordinate root cause analysis.

Proactively identify and rectify structural issues.

Monitor and resolve customer issues efficiently.

• Customer Relationship

Build and nurture strong relationships internally and externally.

Support project implementations and business initiatives.

• Operational Excellence

Contribute to problem-solving activities and suggest process improvements.

Foster team collaboration and drive operational success.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Bachelor’s degree or equivalent experience.
• 3 to 5 years in a similar customer facing role, preferably within the payments industry.
• Fluent in Dutch and English, with advanced communication skills.
• Salesforce experience is highly valuable.
• French language skills are a plus.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
• And many more...

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.