This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Chapter Lead Testing 2 Chapter in Acquiring Division, Tribe Acceptance & Acquiring, in the E2E area.

A “chapter” refers to a group of professionals who share the same expertise or skill set, such as development, quality assurance, or operations. Chapters are part of the larger tribe structure, which is organized around a common goal or product. The chapter members are allocated to different squads within the tribe, where they contribute their expertise to the squad’s objectives while maintaining alignment with the chapter’s standards and practices.

The Chapter Lead is a leadership role responsible for guiding and setting the standard for their area of expertise within the tribe. They support continuous learning and lead by example, working alongside squad members to ensure quality and effective collaboration. The Chapter Lead also acts as a mentor, helping to develop skills and knowledge within the chapter, and is involved in activities such as defining quality standards, setting training paths, and exploring innovative ways of working. They play a crucial role in maintaining a strong learning culture and ensuring that the chapter’s work aligns with the tribe’s overall strategy and objectives.

In addition to managing and developing people within the chapter, a chapter lead also has a DevOps operational responsibility, supporting the tribe in maintaining product stability.

At Worldline, we believe in the importance of our chapter leads being closely connected to our business. Hence, we encourage them to dedicate some of their time to squad collaboration on the actual product.

Chapter leads engage in collaboration and mutual support with Scrum Masters, who facilitate the squads in developing and operating the products; Product Owners, who prioritize the product and manage stakeholders; and Area Leads & Tribe Leaders, who bear the ultimate responsibility and financial accountability for their respective domains.

The Squads are fully responsible for managing and controlling the day-to-day business.

In this particular case the Chapter Lead will be responsible for the Testing 2 chapter, a chapter that is composed of people that specifically focus on testing skills, and this specifically for the Limosa product area. This product area contains all squads that work on the various components of the Limosa stack, which is the main Acquiring Processing platform in the Netherlands. The focus for this Chapter lead will not only be the specific chapter, but also to interact with the other testing chapter within the E2E area in the tribe in order to move forward together on automation, industrialisation etc. and to set common standards with regards to quality assurance.

Day-to-Day Responsibilities

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My goals for the tribe organization are:

• To lead and set the standards of a particular field of expertise in the tribe, such as Development, Quality assurance
• Support and enable continuous learning in the chapter
• Ensure DevOps operational responsibility and product stability
• Lead the craftmanship from inside by working alongside the squad members

When I'm successful this means:

• We have a strong sense of quality in our field of expertise
• We work according to guidelines that make it easy to collaborate
• Have a strong learning culture where we experiment and innovate

In my role I strive to be:

• A mentor to the chapter members
• A partner of the Agile Community
• An expert to the tribe organization
• A partner to the Architect(s) & Product Manager(s) & Product Owner(s)
• A Collaborator to security / compliancy roles

 I am involved in activities such as:

• Determining quality standards for the field of expertise
• Set training paths for juniors, intermediate, seniors and specialists
• Identify and investigate potential innovative ways of working
• Maintain overviews of skills and skill development
• Maintain communities of practice
• Include security in the standard practices

Things I try to avoid:

• As a chapter lead, I strive to avoid micromanagement and being a single point of failure by making knowledge as easily available as possible
• Additionally, I strive to maintain a balance in my involvement in the product delivery process. I aim to be involved enough to have a good understanding of the product’s needs.

Without me:

• Without proper guidance, there is a risk of losing direction and focus.
• Lack of guidance can hinder growth and development of career paths.
• Adapting to new technologies may be challenging without a structured approach.

Who Are We Looking For

At Worldline, we seek individuals who are visionary and capable of driving positive change. We value those who take initiative, demonstrate a passion for their work, possess a can-do attitude, and have a desire to learn and grow.

• People Management attitude and experience;
• A real leader, able to empower team members;
• Ability to lead an international team;
• Strategic thinker, able to define the Chapter strategy and supporting the Tribe goals
• Strong communication and collaboration skills to effectively work with team members, architects, product managers, product owners, and security/compliance roles.
• Experience in setting and maintaining quality standards, as well as identifying and implementing innovative ways of working.
• A focus on continuous learning and development, including setting training paths for team members and maintaining communities of practice.
• The ability to balance involvement in the product delivery process to maintain a good understanding of the product's needs while avoiding micromanagement.
• Significant experience in the Chapter’s expertise, in this case Quality Assurance, to be able to act as a true coach on this topic, also content-wise.

Perks & Benefits

At Worldline, you’ll have the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also enjoy:

• An interesting and diverse function in a dynamic sector.
• Strong career opportunities in a fast-growing international company.
• Various training and development programs.
• A competitive salary package that includes various benefits.

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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