Title:  Sr Cobol Application Support Analyst

This is Worldline 

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. 

The Opportunity 

We are looking for a very experienced mainframe developer/support analyst pref. with production support experience to help us in core rail operations/production support and transformation work (no new development needed). 

Day-to-Day Responsibilities​ 

We need you to ensure: 

• Support of mainframe applications owned by both Worldline and other organisations and which have been an integral part of the UK rail industry for 30+ years 

• Availability of mainframe applications by fixing bugs and applying maintenance changes such that applications continue to deliver to the agreed SLAs and meet the high expectations of the customers 

• Provision of on call support outside normal UK office hours 

We need you to build: 

• Relationships with support teams in the customer organisations in the UK rail industry 

• You develop...  

• Solutions to incidents raised by customers 

• Solutions to failures in the production service 

• Small enhancements to the applications 

• Larger enhancements related to rejuvenation of service 

• Standard changes 

• Majority of the applications are written in COBOL (both batch and CICS) and run under JCL. There may be opportunities to participate in support of applications written in Assembler (and a bespoke Assembler language called ‘TOPSTRAN’) 

We need you to run:  

• Responsible for participating in 24x7x365 support of applications 

• Taking personal responsibility for all tasks in the resolution of incidents and problems 

• Participation in all tasks in the enhancement/development lifecycle (e.g. functional specification, technical specification, code and unit test, system test, support of User Acceptance Test, implementation planning, Implementation) under the guidance of a team leader/project manager. (Though ability to work in these areas without specific guidance would be considered a valuable asset) 

• Analysis of potential changes to the applications. These may be minor enhancements or larger scale developments involved in the rejuvenation of the application stack 

• Clear and informative documentation of all tasks 

• Produce and contribute to the documented knowledge base 

• Work with and clearly communicate to customers in both enhancements projects and in response to incidents / problems and changes 

• Participate with on call duties 

• Participate in setting best practices, standards, and processes 

• Perform miscellaneous job-related duties as assigned by Manager 

Who Are We Looking For 

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: 

You have profound (minimum 12+ years) experience in an 3rd Level Application Technical Support role working with complex applications which are coded in: 

• mainframe COBOL, CICS, JCL in an IBM Z/OS mainframe environment  

• Experience working in Adabas and NATURAL 

You have sophisticated skills in:

• Proven ability to work as part of a team 

• Fluent English skills 

• Ability to communicate with stakeholders on a day to day basis via telephone and email in a clear, courteous and professional manner 

• Capability to analyse complex COBOL programs and provide a description of the functionality represented by the code 

• Demonstrable experience of delivering to tight deadlines under pressure without supervision. Particularly in a 24x7x365 support environment 

• Awareness and appreciation of potential functional/technical/commercial implications of issues or decisions that are being made, and the ability to clearly explain these to the Customer 

• Analytical ability in being able to resolve incidents and clearly document both the root cause and the steps taken to ameliorate the cause 

Perks & Benefits 

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: 

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. 

• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. 

• Have 25 days holiday + bank holidays 

• Have employee private medical cover, access to a virtual GP service 

• Access to discounts and cash backs on shopping * 

• Purchase a range of flexible benefits through salary sacrifice 

• Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs 

• Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme 

• Have Pension – the company will match contributions up to 10% 

Shape the evolution 

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. 

Learn more about life at Worldline at jobs.worldline.com 

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.