Title:  Settlement and Specialist Services Director

Settlement and Specialist Services Director

UK wide

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Worldline MeTS Transport & Mobility is one of the most fast paced and forward-looking units of the Worldline group. Our ambition is to lead with a strong people-focus, disruptive innovations and a results-based team culture. We like to start small, iterate and scale fast, we want to push the envelope in technology and continuously challenge the status quo.

Reporting directly reporting to CEO, the role is part of the Management Team for Transport & Mobility and has responsibility for one of the delivery groups within the overall business area in a general management capacity.

This role has responsibility for generating new business, delivering on those client promises and providing excellent services achieving high levels of customer satisfaction.

It comes with P&L responsibility and requires strong business leadership, commercial acumen, strategic planning and execution.

Day-to-Day Responsibilities​

This role will have responsibility for two main areas:

• Network Rail – delivery of operational services that support the day to day running on trains, management of industry performance data with a team of data experts and technologists.
• Settlement – a service that facilitates the real-time exchange and reconciliation of financial data related to passenger journeys, ensuring accurate revenue sharing among train operators run by our in house team of experts.

This role will include:

• Business Development including the sale of products and services outside of the UK 
• Client and industry influence
• Solution Design, Development and Delivery
• Developing and implementing a growth strategy outside of the UK
• Responsibility for transforming and growing this business activity
• Transition of new applications into operation
• Service Delivery in line with client contracts
• Financial and operational management of all of the above
• Day to day management of the team performance

The key activities of the role include:

• Provide direction and creation of business Strategy focusing on top line growth and profitability.
• Direct internal investment cases for short, medium and long term initiatives that build value to Worldline.
• Operate across the Transport and Mobility Local Business Lines, Global Business Lines and Markets whilst integrating Global Product and Service Line commerciality into strategy and business planning.
• Take ownership for product roadmaps and overall execution of agreed business strategy.
• Ownership of the Business Plan including development, management and monitoring with a focus on external market value growth and internal profit growth.
• Development of commercial terms for Strategic Partnerships to support Product Strategy across Worldline Customers and Worldline Partners where mutually beneficial value gain can be demonstrated and long term growth supported.
• Support development and communication of new business coming in the form of best practice advice, strategic guidance and tactical delivery.
• Understanding and promoting technologies which enable profitability growth through new business models and applying them in the commercial context.
• Fully understand the financial position of the business and wider UK&I unit including Global functions to ensure relevant planning and integration.
• Detailed knowledge of all area plans including responsibility for ensuring activities are managed and communicated in an effective and efficient manner.
• Act as a role model for the organisation, coaching, supporting and mentoring our people.
• Maintaining and building positive relationships with major stakeholders in the industry.
• Promote a culture of continuous improvement in service/project delivery.
• Key focal point for commercial decisions relating to scope of area.
• Accountable for quality of all client deliverables.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Experience of working with GB rail industry customers, business processes and systems
• Experience of management and ownership of P&L's on average between £5-25M
• Minimum of 5 years’ experience in technology roles
• Minimum of 5 years of experience of service delivery operation and service integration methodology
• Demonstration of implementing corporate best practices

• Experience of working within a multiple stakeholder environment

• Proven track record in successfully delivering large projects & programmes
• Ability to operate at Executive level
• Proven leadership and people management capability to quickly build effective teams capable of operating under demanding circumstances
• Excellent presentation, written and verbal communication skills
• Capable of building strong relationships within client facing environments and capable of communicating to all levels including Senior Executive.
• Team Building and Mentoring skills
• Able to demonstrate excellent inter-personal skills including situations which require negotiation, conflict management and mediation skills
• Extensive, proven capability at successfully managing complex, demanding multi-faceted programmes at any point in the lifecycle 
• Knowledge and ability to operate at the detailed level on estimation, planning, project delivery, financial control and reporting
• Proven commercial and financial management skills
• Dedicated to delivering the commercial targets and identifying opportunities to grow the business
• Consistently identifies and pursues opportunities to create added value for both the client and Worldline
• Initiates new business by contributing ideas to strategic decisions about business processes at the customer site
• Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and dedication to meeting expectations.
• Monitors performance targets and deadlines in addition to quality standards and takes appropriate action if necessary
• Ability to foster high performance in a team environment.  Ensuring the team perform at their best and striving to improve in any and every way possible.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong propose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
• Work with inspiring colleagues and be empowered to learn, grow and accelerate you career
• Have 25 days holiday + bank holidays an exciting salary
• Have employee private medical cover, access to a virtual GP service
• Access to discounts and cashbacks on Shopping
• Purchase a range of flexible benefits through salary sacrifice
• Have an income protection @67% of base salary for 5 years ,subject to Ts and Cs
• Have a Life Insurance – 1 x salary if not in a pension scheme, 4 x salary if enrolled in the pension scheme
• Have Pension – the company will match contributions up to 10%

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.