Head of Direct Sales - QSR & Grocery

Head of Direct Sales (Food Service, Grocery and Speciality Retail)

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As the Head of Direct Sales, you will be responsible for leading the charge in capturing market share and securing new business within the Food Service, Grocery, and Specialty Retail sectors in the UK. You will work closely with the sales, marketing, and UK management teams to ensure success in these areas.

Day-to-Day Responsibilities​

• Responsibility for undertaking the analysis, planning and sales performance management for business development and account management within the UK Retail sector.
• Responsibility for defining the new sales development strategies both with new and existing customers; effectively communicating Worldline's market proposition; accurately interpreting client needs; proposing suitable solutions and closing deals.
• Responsibility for identifying new products, solutions, services or partnerships which complement Worldline's offerings in order to realise profitable revenue for Worldline.
• Creating and managing sales budget and sales operating plans for New Business Development and account management in the Retail sector while providing support and core inputs to both the three year and any other required annualised plan.
• Responsibility and ownership of forecasting market share analysis, competitive intelligence and product/solution performance feedback from customers.
• Frequently travel to various UK and international locations as required to meet with clients to discuss requirements, present proposals, to support direct reports and develop your personal network.
• Preparation of high-quality presentations and proposals for submission to clients in support of new business pitches and bid opportunities.
• Provision of timely management and performance management reporting, resource utilization, opportunity qualification and prioritization.
• Working with Marketing, Product and other teams to build effective Go To Market plans
• Personal responsibility for the reporting of KPI’s and high-quality usage of and data accuracy within sales support systems and tools (salesforce.com, Miller Heiman etc…).
• Ensuring market and solution knowledge is on point and effort spent to keep up to date with the latest relevant trends and industry developments
• Coaching and development of team members, undertaking performance reviews, putting in place personal development plans whilst providing supportive feedback and realistic management of expectations.
• This is role is a leadership role and as such the successful candidate will need to build, nurture and develop their peer group network and senior customer persons.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Working experience preferably within the payments or professional services industries
• Experience in sales or business development selling B2B to large organizations at C level          
• Experience of leading and managing a team
• Experience of selling software and professional services to large retail and hospitality brands
• Communication - very strong and authoritative communicator, capable of presenting at conferences and board level. Excellent written skills with strong attention to detail
• Sales – highly advanced skills in opening, developing, managing and closing sales opportunities in complex organizations
• Interpersonal Skills -accomplished interpersonal skills with the ability to use a variety of engagement techniques to get the best out of people
• Sales & Negotiation Skills - advanced negotiation capability being able to undertake complex customer negotiations
• Planning and Organizing - extremely well organised with the ability to plan ahead to meet deadlines and targets, while also being able to put together effective sales plans
• Team development - high performance management capability with the ability to build, and develop high performing and accountable teams/individuals
• Management - the ability to work with senior persons and to manage and develop the performance of a team and individuals within it
• Leadership – Leading by example, and exhibiting all the behaviors expected of someone in a senior role
• Self-starter comfortable working both independently and as part of a team, able to lead by example.
• Discretion, ability to work on confidential projects and support Chinese walls to avoid conflicts
• Able to adopt a range of managerial styles to support effective outcomes using leadership or pragmatism
• Analytical thinker with good strategic planning skills and the ability to sell change and tough performance review
• Dynamic and meticulous, strong organisational skills
• Ability to work under pressure and to flex according to the scenario presented

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also have:

• 25 days holiday + bank holidays + opportunity to buy additional days
• Employee private medical cover, access to a virtual GP service
• Access to discounts and cash backs on shopping
• The opportunity to purchase a range of flexible benefits through salary sacrifice
• Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
• Matching pension contribution up to 10%
• Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
• 5 days per year for volunteering
• Additional time off for family or household emergencies and time off for parents and grandparents to attend school events
• At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 12,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.