Fraud Risk Advisory Specialist

Fraud Risk Advisory Specialist

UK - Remote

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Worldline Merchant Services UK  is looking to recruit a UK Fraud Advisory Specialist to support its 1st Line of defense risk function in the Fraud Center of Excellence.

Our Fraud Center of Excellence team is responsible for protecting Worldline and its merchants from financial and reputational losses incurred by financial crimes by assessing, controlling, and mitigating fraud risks.

Joining Worldline Merchant Services UK as a Fraud Advisory Specialist, you will be part of a globally diverse team, known for its expertise in card scheme fraud and compliance programs, PSD2, fraud patterns for different payment products and merchant verticals, and transaction monitoring within the Acquiring world.

You will work closely and collaborate with colleagues across the world within the 1st line of defense, gaining exposure to a wide range of risk and compliance practices and cultures. This role offers a unique opportunity to contribute to a team that values innovative solutions and knowledge-sharing, and plays a pivotal role in upholding Worldline’s commitment to prevent fraud risk on an international scale.

Day-to-Day Responsibilities​

• Monitoring challenging transactions in the scope of financial fraud prevention/detection
• Handling fraud escalations in accordance with organizational procedures and agreed SLA
• Preventing the company from financial loss by conducting research and data analysis on escalations
• Monitoring fraud and chargeback ratio and taking appropriate actions in accordance to Worldline policies
• Avoiding the breach of SLA during queue handling
• Guiding operational teams in the complexity of fraud prevention and providing training when required
• Building the organizational awareness in terms of risk management and fraud prevention

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Minimum 4 years of professional and educational qualifications that are relevant to this line of work, i.e. Finance, Accounting, Risk Management, Business Administration, Business economics or working in fraud management within the financial sector.
• You have knowledge of Payment Facilitators and different levels of acquiring banking, and cooperation/experience with card schemes
• The ability to work with queue management tools
• Motivation and passion for the prevention of fraud, and you have a problem-solving attitude
• Data analytics and attention to detail are a second nature to you, and you have excellent Microsoft Excel skills
• You are familiar with fraud trends and escalation procedures
• Excellent communication skills with an eye for detail

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Have 25 days holiday + bank holidays
• Have employee private medical cover, access to a virtual GP service
• Access to discounts and cash backs on shopping *
• Purchase a range of flexible benefits through salary sacrifice
• Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
• Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
• Have Pension – the company will match contributions up to 10%
• Up to 5 days per year for volunteering
• Additional time off for family or household emergencies and time off for parents and grandparents to attend school events.

Application Process

We will endeavour to respond to all applicants within 7 working days. If selected, you can expect a screening interview with a recruiter and if moving to the next stage, there will be an interview with a Line Manager.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.