Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

You will join the Scrum Master & Technical Writer Chapter and become part of our knowledge enablement Squad, supporting software solutions for processing electronic payments within Worldline.

Your main focus is the creation and continuous improvement of effective learning materials and knowledge assets. You make complex products, processes, and ways of working accessible and applicable for teams across the organization. Working closely with Scrum Masters and subject matter experts, you transform expert knowledge into clear documentation and structured learning materials that support onboarding, knowledge adoption, and confident day-to-day work.

As part of the squad responsible for documentation and training topics, you help identify knowledge gaps, align content needs with stakeholders, and drive the planning and improvement of documentation and learning initiatives across teams. Through structured and user-centric information design, you create clarity, reduce knowledge barriers, and ensure that important information is easy to find, understand, and apply.

Day-to-Day Responsibilities​

• Create and maintain complex knowledge content for products and processes, ensuring accuracy, clarity, structure, and usability
• Review, edit, and harmonize documentation and training materials to ensure consistency, completeness, readability, and adherence to quality standards
• Collect, verify, and consolidate information from multiple sources to develop reliable, well-structured knowledge assets
• Contribute to the evolution of knowledge structures, templates, and content organization across collaborative platforms and learning systems
• Design and develop advanced digital training materials and e-learning modules that support effective knowledge transfer and learner engagement
• Enhance learning and user experience by applying best practices in content structuring, interactive elements, and audience-oriented information design for primarily technical target groups

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• University degree in technical communication, computer science, engineering, media, or comparable field, or several years of relevant professional experience
• Strong professional experience in technical writing, documentation, or training content creation within software development, IT services, or technical environments
• Proven ability to translate complex technical systems into structured documentation and effective learning materials for technical audiences
• Excellent writing, editing, and structuring skills with strong attention to detail and commitment to high quality standards

• Strong collIndependent, analytical, and well-organized working style with strong ownership, initiative, and confident collaboration across technical stakeholder groups
• Experience working with documentation and e-learning tools such as Confluence, Articulate 360, Learning Management Systems, and similar platforms
• Familiarity with structured content and markup languages such as DITA, XML, or basic HTML for technical documentation

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. 

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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