EMEA IT Application Manager F/M

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Publish Date: Aug 29, 2021

Location: Suresnes - 92, Ile-De-France, FR

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com
  • The EMEA IT Application Manager is the key interface with the business in the EMEA region, supporting the local business, understanding their key requirements and providing them with accurate solutions
  • She/He  is responsible for all internal and customer facing solutions and services provided by Corporate IT IT
  • She/He is responsible in particular for supporting the solutions for customer services in the region, such as repair, helpdesk and field services
  • She/He monitors all IT deliveries in the region, supporting the business in its customer facing issues.


Member of the Corporate IT organization, the EMEA IT Application Manager is responsible for supporting local business through global services, delivery of key projets, while ensuring business continuity and IT security. He reports to the head of TSS Applications in CIO organization.


Support local business stakeholder

  • Take part in management meetings to understand the business strategy
  • Define IT strategy / local roadmap to meet local business priorities in accordance with Group
  • Support Business projects and manage projects of the IT roadmap


Responsible of the local application landscape

  • Ensure proper service is delivered on TSS application landscape in EMEA, with a strong focus on Italy (Repair solution, call center / helpdesk, fieldservice)
  • Support business with legacy services provided to customer as applicable (Hosting services for terminal estate management or local fieldservice solutions)


Delivery of EMEA IT projects

  • Responsible for the successful delivery of IT components from regional and local business roadmaps
  • While relying mostly on corporate teams for delivery


Key counterpart in monitoring of user support (L1 support and group escalation)

  • While not directly responsible for end user support, her/his position with the local management puts this role at key interface between business and end user support teams, thus proving key feedback to both on level of service to regional subsidiaries users
  • Drive standardization and reorganization user support
  • Communication to users and management
  • Key counterpart in local site infrastructure management (Network, local infrastructure management, Telephony and video conferencing)


Manager of the regional IT teams and budget

  • Recruiting, training and coaching employees, communicating job expectations and appraising their performance
  • As a manager of managers, he coaches other IT managers and ensures they meet the objectives he sets for them
  • Build yearly budget in accordance with Group guidance and Finance rules
  • Follow-up budget execution
  • Contribute to IT cost reduction


First line IT security management

  • Comply with Group Security policies
  • Secure management of local IT environment (data, network and backup)


Local representation of Group IT

  • Reporting to group
  • Take part in group projects and deploy global services
  • Organize team so that its members can take part in global services (help define roadmaps, provide cross boarder support, share experience…)
  • Align subsidiary to global strategy and tool

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow

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