Title:  Manager Outsourced SMB Telesales

This is Worldline 

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. 

The Opportunity 

We are looking for a highly motivated and dynamic individual to take over sales management and revenue responsibility for the Central Inside Sales activities Nordics with a focus on small and micro customers.  

You will be the liaison for the Inside Sales Team in Sofia, Bulgaria to steer the outsourced Inside Sales partner to ensure the continuous expansion of new and existing customer acquisition. You will be supporting the local strategy and the operational management of the external Inside Sales provider(s), including support for contract negotiations and roll-out of outsourced / nearshore inside sales concepts for your local market.  

In your core supportive function, you will implement a harmonized and standardized Inside Sales approach and implement a homogeneous product- and service value proposition that fits with the sales strategy across Europe. 

Day-to-Day Responsibilities​ 

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: 

• Steer and guide the inside sales representatives team 

• Coaching and setting up training for the Inside Sales Team members 

• Support in setting sales targets, track operational KPIs and monitor daily operations 

• Suggest and implement improvements in the sales administration process and Sales Quality 

• Coordinate department projects to meet deadlines 

• Report on sales metrics and suggest improvements 

• Prepare monthly, quarterly, and annual sales forecasts 

• Ensure sales, finance and legal policies and procedures are met 

• Build an open-communication environment for your Inside Sales Business Partner 

• Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales 

• Coordinate employee life-cycle within IT Systems and Access Rights for Worldline IT Infrastructure 

Who we are looking for 

• 2 years of previous working experience as an Inside Sales Manager 

• Hands on experience with CRM software (SalesForce or similar) and MS Excel 

• In-depth understanding of the sales process 

• Excellent communication, interpersonal and team management skills 

• Strong leadership skills with the ability to coach and motivate a team in a hybrid office setting with distributed team members 

• Strong analytical and organizational skills 

• Driven and ambitious individual with a strong desire to succeed 

• BSc degree in Sales, Business Administration or similar relevant field 

• Willingness to travel within Europe 

Perks & Benefits 

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: 

• Pension plan  

• Health contribution   

• Health check – Every 2:nd year   

• Private Health Care Insurance (EuroAccident)   

• Parental pay and 12 months pension during parental leave   

• Opportunity to hybrid working according to company standard   

• Benefit portal with many great offers, plus more 

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own. 

Learn more about life at Worldline at jobs.worldline.com  

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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