This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Objective

• Be the first point of contact for responsibility for customers after sales requests as with end-to-end responsibility (Level 1 and Level 2 Support).
• Fixed Term contract end: 26.02.2027

Activity

• Be the point of contact for the customers for any after sales requests via phone and email.
• Receipt of calls, emails and analysis and classification of customer requests.
• Provide the best possible responses, answer and/or solution to customer requests and/or forward the request to the adequate department and ensure follow up.
• Monitor and check activities ensuring that they are correctly managed.
• Communicate and inform the customer about the status of their request.
• Initiate and ensure adequate measures and activities for resolving customer issues according to defined processes and responsibilities.
• Register customer request accordingly in the ticketing tool and ensure follow up.
• Encodes change of data in the relevant tools and systems according to defined processes and responsibilities.
• Receipt and handle customer's complaints according to defined processes and responsibilities.
• Detect, classify and initiate measures in case of a technical incident.
• Where required, provide support for external logistics partners (monitoring service quality, technical support phone line for onsite interventions, providing regular training).

• Build strong collaboration and relationship with Sales department to ensure smooth and efficient customer support and communication.
• Actively provide relevant input in problem solving activities and implement agreed solutions.
• Search and suggest areas for process improvements in their respective field of responsibility.
• Contributes actively to the department's/team's SLA.
• Build strong relationships with your team and other internal stakeholders to ensure that you can grow your knowledge and confidence as well as to help you resolve customer request with highest service quality in the most efficient way.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show what’s next – people with a passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Customer Care experience and a strong client focus
• Very good verbal and written business communication skills in Slovenian
• Good verbal and written business communication skills in English and Polish
• Problem-solving, analytical, and troubleshooting skills

Perks & Benefits

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics. Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations). 

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