• Specialist Business Operations Support, 100%

Worldline Switzerland provides financial institutions and retail customers with secure and innovative solutions across the entire value chain of cashless payments. In this role, you will be instrumental in developing and renewing our modern application landscape to adapt to the dynamic business environment of cashless payments. As a Business Service Supporter and Incident Manager, you will ensure optimal customer communication and service, proactively addressing challenges and proposing solutions.

• Day-to-Day Responsibilities
• Control and monitor service quality for end-to-end processing of business processes.
• Develop and implement procedures and tools (Splunk, Zabbix, Elastic/Kibana) to enhance business and application monitoring.
• Analyze, localize, and communicate incidents, coordinating solutions and initiating escalation processes.
• Support the incident management process with specialized knowledge and expertise.
• Act as a Service Matter Expert for Business Services at Worldline.
• Maintain and provide service documentation.
• Prepare and assist the business services team during change implementations and release deployments.
• Create technical statements for internal stakeholders such as the Service Delivery Manager and Key-Account Manager.
• Identify and resolve weaknesses and optimization needs in existing processes and systems.
• Assume technical responsibility and ensure knowledge transfer for individual applications.
• Participate in projects and programs within the division.
• Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude, and a hunger to learn and grow. In practice, this means:

• Completed education in information technology or equivalent/higher education.
• Several years of professional experience in a comparable role is a plus.
• Knowledge of data analytics and service management according to ITIL.
• Experience in documenting IT landscapes, architectures, and application management is an advantage.
• Strong analytical and conceptual thinking skills.
• Ability to work self-directed within assigned responsibilities.
• Team-oriented with strong customer and service orientation.
• Structured and solution-oriented approach with high quality standards.
• Very good written and spoken English skills are a prerequisite; German skills are a plus.
• Strong social skills and ability to communicate effectively with various stakeholders.
• Perks & Benefits
• Competitive salary package.
• Opportunities for continuous learning and professional development.
• Flexible working hours and a hybrid work model.
• Health and wellness programs.
• Supportive and inclusive work environment.
• Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career, wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.