The opportunity

Coordination and handling of service requests received through multiple channels, various activities related to production monitoring and incident, problem, change and escalation management. Alignment with suppliers, clients and processing partners by using established procedures and processes which lead to optimization of the service for our clients.

Day-to-day responsibilities

• Manage and resolve incidents, problems and changes;
• Analyze technical incidents and involve 3rd level support if needed
• Manage ITIL processes and monitor applications;
• Implement monitoring for production environments
• Maintain intricate knowledge of the entire SEPA processing and Instant Payment processing chain, i.e., having an end to end view;
• Quickly and accurately determine impact in case of incidents;
• Estimate resolution times in case of high level incidents;
• Establish counter measures in case of incidents;
• Initiate improvement plans and prevention of incidents and problems;
• Contribute to the introduction of new products;
• Coordinate and handle service requests
• Cover 24/7-standby together with the team (once each second month / in a later stage)
• Perform incident analysis with logs, static data and database.
• Propose and perform incident/problem resolution via set of static data and configuration settings

Be gatekeeper of production changes - Review and perform impact assessment of changes from tribes and other divisions. Deep dive into the changes, review test reports [functional and non functional] and challenge status quo

Who are we looking for

• Degree as computer scientists or comparable with multiyear professional experience
• Ability to work and communicate in an international and multi-cultural environment;
• Strong interest in supporting and maintaining complex issues
• Hands on expertise in SQL, UNIX, LINUX, Oracle & PostgreSQL databases, Grafana;
• Experience in scripting
• Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills;
• Team spirit; Ability to maintain a positive attitude under stressful circumstances;
• High degree of initiative, accuracy, efficiency and attention to detail;
• Ability to be flexible and adapt to change in a complex global organization;
• High aptitude for learning and high degree of self-motivation;
• Acquire new competencies and accept new challenges;
• Strong problem solving and analytical capabilities;
• You are ITIL certified, proficient in XML/XSD, SEPA;
• Proven experience in AI adoption and automation
• Expertise in health check and monitoring capability and related tools such as Dynatrace
• Expertise in collaboration platforms such as JIRA/Confluence/Github
• Expertise in agile working practices (Scrum or Kanban)
• Experience in integration concepts –REST and SOAP principles, message based mechanism, encryption models, authentication and authorization models
• Reasonable experience in Java 8 or above, any cloud flavor, CI/CD pipeline, microservices, one click deployment, software security aspects
• Fluent in German (B2-C1)
• Data analytics using GCP or any cloud flavor
• Technical writing

Perks & Benefits

In addition to joining a global leader in payments, you can also expect an excellent range of benefits. These include a rewarding salary, leave days, an attractive pension scheme, global learning days and many more. We also have location specific benefits, varying from private medical insurance, to extended parental leave and a flexible benefits scheme, allowing you to purchase discounted products and services.

If you join us, you will enjoy:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Free private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all employees at Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Shape the evolution.

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.