Service Delivery Manager

                                                                                                                                                      Chennai

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution

Job role main objective:

★ The Service Level Manager is responsible for regular reporting regarding SLA of external customers. He is supporting the sales organization in the setup of SLA for new and existing services and the Operational Delivery Manager during the run phase.

Area of activity and Description

Delivery Management

• Be the point of contact for product and service under your responsibility, for all topics related to the delivery of services within your scope.

• Revise and track SLAs.

• Specify requirements with the support of the Service Architect, cost deployment, and the RUN portion of the service (global and local).

• Establish operating agreements, processes and service levels with the company.

Service Implementation

• Monitor and control the implementation of service production (investments, planning, processes, configuration, testing, etc.).

• Evaluate with the Ops team the impact on SLAs/OLA and define a common improvement plan.

• Ensure that change and release management processes are followed.

• In the event of incidents, manage operational teams to restore service, resolve short-term issues and manage medium term problem resolution.

• Control production service costs using the enterprise services cost model.

Technical Support

• Understand the activity at the level of functional and technical flows to guide the technical team.

Internal Relationship

• Manage the interface with internal customers at the operational level. Be responsible for the operational life cycle of a service or group of services.

• Be responsible for the operational life cycle of a service or group of services.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at Jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics