The opportunity

Established in different European countries mainly in France, the Service Center Identity Trust & Authentication (ITA) designs, implements and hosts applications of payment which are based on multi-channel of authentication methods.

You will participate in the evolution of our ACS (Access Control Server) and Cloud Wallet solutions.

ACS is involved throughout the payment process by offering fraud prevention modules, a wide range of strong authentication methods, as well as the implementation of the 3D-Secure protocol. With a volume of over 300 million 3D-Secure transactions per year and no less than seventy European bank customers, you will work on a product that is both mature and constantly evolving, to meet the challenges of tomorrow.

Belgium Cloud Wallet offers a Wallet dematerialized with cards inside with which the Cardholders can make payments with another Person or with a Merchant.

Our team is managing projects for numerous of Benelux banks, and to help in our deliveries, we are currently looking for a Service Delivery Manager

Day-to-day responsibilities

• The service delivery manager is a key resource in our post-project delivery, providing a production follow-up of our deliveries, internally and towards our issuers. He/she coordinates the Run activities when our ACS and Cloud Wallet projects are delivered to our customers.
• Overall focus:
  • Keep focus on production and ensure that the service is up & running
  • 3rd line in context of incident in production (P3 and P4 incidents)
  • Make sure all problems and requests received from issuers are prioritized, followed up and answered
  • Communication is done and clear towards our customers (via service desks)
  • Exchanges with other regions about best practices and share knowledge
• Run Mode:
  • Incident management (and prioritisation)
  • Problem management and support in answering requests from customers 
  • Support end to end analysis with support of experts when required.
  • Active communication with technical team and service desks
  • Training to issuers (mainly back-office explanations)
  • Issuers context understanding and force of proposition to help them (success rates)
  • Issuers user-right management
  • Monthly SLA calculation and reporting
  • Monthly Billing (closing of the month) and billing figures management
  • Process documentation and updates
  • Coordination / exchange within the different Run Teams

Who are we looking for

• Analysis skills

• Coordination
• Problem results minded (solution oriented)
• Communicative and social
• Knowledge of ACS and/or Cloud Wallet is a nice to have

• Good knowledge or work in AGILE methodology
• Knowledge of SNOW, Confluence and Jira
• 4 years of experience is a nice to have

• Open mind to bring new idea, change the processes, bring easiness in our way of working

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Meal vouchers
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.