Senior Product Manager 

Warsaw,

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity:

As a Product Manager within the Digital Experience team, you will lead initiatives focused on the portal and self-service experience. Your primary goal will be to enhance the customer experience while reducing costs associated with manual processes. You will drive the development of a consolidated SMB portal platform to meet customer needs efficiently, ensuring a seamless self-service experience. Collaborating with cross-functional teams, you will define the product vision, strategy, and roadmap, aligning them with overall business objectives. Additionally, your role will involve market analysis and understanding customer needs to deliver user-centric digital solutions that optimize self-service functionalities.

Day-to-Day Responsibilities​:

• Product Vision & Strategy: Develop a clear vision for portal and self-service aligned with strategic and regional goals by collaborating with the Value Stream Lead on the product roadmap.
• Cross-Functional Collaboration: Collaborate with UX/UI designers, engineers, marketing, sales, and customer service teams to create user-friendly portal solutions that deliver cohesive messaging.
• Customer-Centric Research: Conduct user research and gather feedback to identify customer needs and pain points, continuously improving the portal and self-service experience.
• Initiative Management: Drive key initiatives to enhance portal functionalities by managing the project lifecycle and ensuring alignment with goals to reduce costs and streamline self-service.
• Performance Measurement: Track and analyze KPIs for portal and self-service initiatives to measure success, identify improvement areas, and provide regular updates to stakeholders.
• Market Analysis: Stay informed about industry trends and competitor offerings to provide recommendations that guide product strategy and enhance the portal and self-service experience.

Who Are We Looking For:

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Ability to thrive in a complex technological environment that combines both strategic and operational tasks in a dynamic organization.
• Entrepreneurial mindset with a natural leadership quality, open to learning and sharing knowledge while making informed decisions.
• Excellent communication and stakeholder management skills, able to engage with technical and non-technical staff across all organizational levels.
• Strong team player who prioritizes team and business objectives, fostering collaboration and support within the team dynamic.
• Pragmatic and professional approach to problem-solving, delivering constructive solutions that align with the best interests of the business.
• Fluent in English, both verbal and written
• 4y+ product management experience
• Strong knowledge of the payments ecosystem of advantage
• Willingness and ability to travel occasionally

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Referral program

Public transportation allowance

Meal allowance

Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations). 

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