Title:  BUSINESS DELIVERY MANAGER

Business Delivery manager

 Seclin – Lyon - Tours

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Worldline MTS provides end-to-end digital transactional services leveraging data and payment for a stronger customer engagement. We support our customers’ digital transformation with the creation of innovative solutions, leveraging similar experiences across sectors, and committing on joint business cases. Inside MTS, the OmniChannel Interaction (OI) is Customer Relations Specialist, developping, integrating and delivering all kinds of means to accompagny our customers in their interactions with their onwn customers.

For the OI pilar, we are looking for a Business Delivery Manager. He will be in charge of the animation of the 3 departments (8 teams).

These departments are responsible for the service delivery of a major Bank group in Europe (5 subsidiaries).

Day-to-Day Responsibilities​

Leadership and Management: Lead, mentor, and manage a team of software engineers, IT specialists, and support staff while fostering an innovative and collaborative work environment.

Business Development: Actively identify and pursue new business opportunities, collaborating with the sales and marketing teams to drive business growth through innovative services and products.

Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their needs and delivering customized solutions that enhance client satisfaction and retention.

Sales Collaboration: Work closely with the sales team to provide technical expertise, support sales presentations, and help in crafting proposals that meet client specifications and business goals.

Budget Management: Manage the department’s budget with a focus on maximizing ROI and aligning expenditures with business revenue targets.

Project Management: Lead key projects, ensuring that they are delivered on time, within scope, and budget, while meeting or exceeding expectations. Collaboration with Product and Service Operations teams.

Contract Management: Make sure that we are, at any time, applying our contracts signed with our subcontractors and our customers.

Who Are We Looking For

• Entrepreneurial mindset with strong business acumen.
• Results-driven and client-focused approach.
• Excellent networking and negotiation skills.

Perks & Benefits

As a future Worldliner, you'll have the chance to be at the heart of the global payment technology sector and shape the way the world makes payments.

In addition to this, you will also:

• Be part of a company driven by a strong desire to do good and recognised as one of the top 1% most sustainable companies across all sectors globally.

• Work with inspiring colleagues and have the opportunity to learn, develop and accelerate your career (access to the e-Learning training platform, etc.).

You'll also enjoy a wide range of benefits, including

• Annual bonuses (end-of-year, holiday, profit-sharing)

• 32 days' paid holiday and a convertible 13th month's holiday

• 50% reimbursement of public transport costs

• Very active works council (evenings, trips, cultural and leisure subsidies, etc.)

• Participation in sporting events (Corporate Games, races, etc.)

• Teleworking agreement

• Subsidised company restaurant

• Health and provident insurance

• Wellbeing@Worldline approach

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.