Relationship Manager Airlines & Travel
Sao Paulo

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

You enable our growth in the North American region by nourishing, building, and developing our existing relationships with our clients in the Airlines & Travel vertical. Worldline maintains an industry leading position and boasts some of the largest and most recognizable names in airlines, online travel agencies, car-rentals, and hospitality as clients. We need a committed, driven and enthusiastic individual with an affinity for the travel industry to help us continue our rapid growth. You will be working with existing and new accounts and will be the main point of contact for our company. In this role, you play the role of trusted advisor and you’re responsible for our clients’ success using the Worldline platform and tech stack.

The Relationship Manager is a crucial position that affects every level of the organization. You will be on the front lines of relationshipand account management. You own the success of both our clients and our organization.

Day-to-Day Responsibilities​

• You represent Worldline’s full portfolio of brands with assigned customers
• You work with our customers to build an understanding of their roadmap and future-proof the relationship by proactively accommodating their payment needs
• You do ongoing analysis and review of business trends to identify gaps to plan and execution
• You lead the annual operating plan & forecast process, collaborating with Finance, Business Units and Business Development Manager
• You make regular headquarter buyer calls, identify customer needs/priorities and crafting fact-based selling presentations for assigned accounts
• You boost all commercial activities including contract renewals, pricing negotiations and delivering against revenue targets
• You’re data-driven and use data analysis to identify areas where we can drive client revenue growt

Who Are We Looking For

Signs of Success 

• You’ve developed trusted partnerships with global merchants and build long-term relationships at a senior level to ensure we are the key payment processor for their online business
• You create strategic business and quarterly account review plans to further enhance the relationship and profitability of our customers
• You are the go-to for our customers to navigate through our company. You’re not alone in this, and work together with coworkers in the assembled account team consisting of Operational and Administrative people
• You maximize growth by increasing the share of wallet and deliver additional revenue streams by up-selling new products, value-added services, and FX
• You deliver the best solution after evaluating alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment
• You possess deep knowledge about our client organizations and how effective decisions are made
• You understand and seek business problems specific to our company
• You have 7+ years of experience in business-to-business sales and relationship management
• Strong commercial drive and eCommerce market knowledge
• Skilled negotiator with best-in-class communication and presentation skills
• Deep interest in team-building and collaboration
• An abiding interest in the Fintech space
• You thrive in a dynamic, multi-faceted environment

Skills we'd like to have

•  You have the ability to analyze data combine with in-market understanding and develop and communicate results, ideas, and strategies.
• You are able to lead your own personal travel schedule and T&E budget.
• You master the Microsoft Office pack.
• Commercial experience in payments, FinTech, or e-commerce
• Knowledge of Salesforce or similar CRM tool
• Value additional language skills such as Spanish and/or Portuguese
• University degree

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Permanent Contract
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Flexible working: once a week at the office
• Health Insurance;
• Life Insurance;
• Dental Insurance
• Meal Ticket;
• Children Allowance;
• Private Pension Plan;
• Annual holiday 30 days;
• Gympass;
• Birthday off
• Transportation

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

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