The Client Project Manager (CPM) is end-to-end responsible for managing multiple client integration projects (e-commerce merchants) and their subsequent changes. Within the scope of a project, the CPM manages the scope assessment, requirements gathering, end-to-end supplier boarding and coordinates the deliveries of a dedicated team of experts in the areas of Credit and Risk, Technical Integration, Legal, Pricing and Compliance. Once a deal is confirmed, the CPM becomes the first point of contact for the client and for the commercial team. The CPM provides support to clients in completing required KYC documentation required by Worldline and its payment providers and performs operational tasks related to their project/change portfolio. The focus of the CPM is to ensure maximum client satisfaction and the shortest possible onboarding duration. The CPM role requires remote and face to face merchant interaction and implies strong communication and organizational skills (travel might be involved). The ideal candidate is able to manage complex projects simultaneously, can persuade internal stakeholders without formal authority and is passionate about delivering excellent client services.

Deliverables / Tasks:

The work environment is dynamic and very competitive. Payment products, compliance requirements and technology are rapidly evolving; the CPMs must keep up with industry trends.

The main responsibilities of the CPM are described below:

• Manage and own end-to-end multi-solution project delivery.

• Remove all blocks that will stop the project delivery as per agreement with customer

• Manage Multiple projects/upsells, from deal confirmed to transaction processing stage

• Defines the scope of each integration based on client requirements/business model

• Forms a project team for each client onboarding/ coordinates the deliveries of the team

• Initiates/ leads progress report sessions with clients/sales/internal stakeholders

• Provides support to clients in compiling the KYC documentation

• Manages the client expectations during the onboarding process

• Manages the end-to-end supplier boarding for the merchants

• Effectively communicates/reports on the status of projects to clients/ other stakeholders

• Defines and safeguards the integration timelines for each client

• Manages and build strong internal and external relationships

• Challenges the “status quo” / drive improvement in the client onboarding areas

Critical Competencies:

• Client focused, result oriented, quality and efficiency driven

• Commercial mind set, able to relate project delivery to revenue targets

• Internal/external stakeholder management capabilities: the power of persuasion

• Able to effectively adapt with the dynamic change environment within the organization.

• Attention to details

• Team player

• Fantastic time management

• Ability to work within the process framework