Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The opportunity
Join our Brazil office as a Customer Experience Expert and make a significant contribution to our growth strategy. You will be responsible for the operational relationship management of customers, providing day-to-day technical support and training on Worldline systems and functionalities. This role offers the opportunity to work directly with customers across various verticals while collaborating with international teams.
Day-to-day responsibilities
- Resolve customer technical questions in accordance with service levels
- Manage customer configuration changes when requested
- Provide customised training and documentation for customers
- Interact with other areas when Level 2 support is needed
- Maintain day-to-day contact with customers in assigned verticals
- Send timely and accurate announcements to clients on operational delays and issues
Who are we looking for
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- IT-related Bachelor's Degree or Business Administration with IT knowledge (or currently studying) • Strong international affinity with payment industry experience being advantageous
- Clear understanding of Internet technologies
- Client-oriented and proactive attitude with ability to take ownership
- Excellent communication and presentation skills
- Ability to work effectively with clients, vendors and technical staff at all levels
- Fluency in Spanish and English (Portuguese is a plus)
- Ability to work independently and demonstrate strong problem-solving skills
Perks & Benefits
- Competitive salary package
- Professional development and training opportunities
- International work environment with global career opportunities
- Health insurance coverage
- Flexible working arrangements
- Career growth opportunities within a leading fintech company
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.