Senior Solutions Integration Engineer

Worldline operates a Professional Services capability providing client engagement and the delivery of exceptional customer outcomes.  The Professional Services team drives revenue and efficiency for the business at both a billable level and more generally with customers.

The Solutions Integration Team are a core element of Professional Services, charged with the delivery of end-to-end technical integration, solutions testing and the technical deployment of Worldline Payments Solutions to its customers. 

The role of the Senior Solutions Integration Engineer is performed through projects designed to deliver the benefits of Worldline services to customers.  In addition, this role will support pre-sales opportunities and also participate in consultation exercises with end customers.  Taking direction from Project Managers, Engineers have significant responsibility for configuration of Payments Applications, integration with 3rd parties, preparation of systems environments and for test activities.  The Senior Solutions Integration Engineer must also act as a subject matter expert to other members of the team and providing mentoring.

Role responsibilities include but are not limited to the following:

• Professional Services to its Customers and related 3rd parties as the Lead Technical Resource.
• Work closely with Worldline Shared Platform Operations and R&D teams to ensure the delivery of Solution Requirements at each stage of the project lifecycle.
• Support 3rd party vendors to integrate Worldline’s solution into their systems.
• Analyze, specify, and deliver technical environments and external integration requirements to support successful project delivery.
• Provide support to Professional Services team and Sales team, where required, for pre-sales opportunities
• Provide support in undertaking consultation engagements for Worldline with end customers
• Engage with Acquirers to determine Acquirer Product Certification requirements.
• Support Test Team though system and certification testing
• Lead and support the investigation, diagnosis, and resolution of technical issues throughout the project lifecycle.
• Ensure technical readiness for transition to Service Management (Business as Usual Operational Support);
• Continuous assessment of personal workload and communication to Project Managers of potential deviations from plans. Attend off-site integration and customer meetings when required
• Lead on continuous improvement opportunities, training, process improvement within the Solutions Integration team.
• Act as a line manager and team subject manager expert to the wider team

Key Performance Objectives / Indicators:

• Accurate configuration of solutions according to Functional and Non-Functional Requirements.
• Successful execution of project stage gates (key milestones management).
• Provisioning of technical environments to schedules (adherence to plans);
• Efficiency through accuracy and precision of work (estimations, monitoring, lessons learned). Successful transition from project to live support teams (Acceptance into Service)

Skills we can’t do without:

Key Behavioral Skills

• Customer focused, highly driven to meet customer outcomes
• Leads by example and drive behaviors down to wider team
• Hands-on, autonomous, self-motivated and must enjoy working within a changing & dynamic organisation
• Be able to work under pressure
• Good client facing skills to work with customers (both internal & external)

• Influential communicator

• Professionalism and business ethics

Education Qualifications / Experience Requirements:

• Graduate or demonstrated experience in suitable engineering discipline.
• Development or technical support experience in software or electronics industry;
• Familiarity with Project Lifecycle and schedules.
• 5 Years+ experience in payments integration with demonstrable project experience

Beneficial:

• Technical experience in payment or retail systems.
• Exposure to supporting applications on WinCE, iOS, Android, Linux and Windows Operating Systems;

Exposure to supporting web services development.