Title:  Back Office Specialist

Back Office Specialist

(12 months fixed-term contract)

[Rome or Milan]

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are looking for a highly motivated and detail-oriented Back Office Specialst to join our credit card transaction management team. In this role, you will be responsible for supporting the daily activities of the backoffice department, ensuring efficient processing and a great experience for our clients.

This is a fixed-term contract (12 months).

Day-to-Day Responsibilities​

• Handle customer requests in a timely and professional manner
• Process credit card transactions and verify their correct execution
• Continuously monitor transaction management processes and report any issues or inefficiencies
• Collaborate with the technical support team to resolve any technical issues
• Keep transaction management process records and statistics up to date
• Ensure compliance with company policies and procedures

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You have prior experience in a similar role such as Customer Care, BackOffice, Customer Service etc
• You have Knowledge of backoffice operations
• You are familiar with Excel. Knowledge of Salesforce would be an asset.
• Excellent organizational and time management skills
• Excellent team collaboration and interaction skills
• You are fluent in Italian and you have knowledge of English language
• You have motivation and passion for the payment industry

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Enjoy wide range of benefits: medical insurance, pension found, tickets restaurant, company bonus.
• Enjoy remote work (50%).
• Enjoy wide range of training through our eLearning platforms (Linkedin Learning, Percipio, Speex, Cross Knowledge).

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.