Title:  Junior IT Service Manager

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses the persistent challenges of the payment world. Weve established ourselves as a leading payment solutions service provider in the region. If you are seeking for a career chance in IT and you speak German, then welcoming you to join our team in Riga, Latvia as a Junior IT Service Manager!

Day-to-Day Responsibilities

• Support in our ITIL Service Desk
• Process tickets according to the ITIL standard for incident, problem, and change management
• Make sure that all the necessary information is included in the ticket in a comprehensive manner
• Help our colleagues fill out the tickets correctly and answer questions about the process
• Assure quality and correct processing of incidents and problems
• Process tickets in the area of IT service continuity management

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show whats next people with passion, can-do attitude and a hunger to learn and grow. In practice, this means:

• We are looking for colleagues who pay attention to detail and can see connections between tickets and events
• You have a general understanding of processes and procedures
• Experience in the ITIL process framework, such as an ITIL Foundation is an advantage
• You enjoy working independently and remotely, but your team is always available to answer your questions.
• Good German skills, spoken and written

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Health insurance
• Corporate team building events (Christmas and New Year Breakfast, etc.)
• Allowance in case of marriage, the birth of a child, the funeral of relatives
• Seniority gift (age jubilee)
• Free parking in the city center
• Company bonus (applied by Worldline policy)

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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