Customer Service support representative

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Publish Date: Sep 23, 2022

Location: Riga, Riga, LV

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros.

The opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society. If you are ready to become a highly-skilled Customer Service Representative then get ready to join our company. As our new colleague you have a strong affinity with a complex technical environment and want to work on project mode. We need you to provide excellent services while being in continuous contact with the customer for each step of the project. Good communication and listening skills together with analytical skills are very meaningful for our business. Your work attitude is service oriented towards our client and you can handle customer requests.


Your day-to-day responsibilities include:

•     Providing high quality customer support via phone and email;

•        Finding a solution to customer issues;

•        Ensuring 1st level monitoring and escalation of Worldline provided services

•        Covering shifts 24/7


Skills we can't do without:

  •   Excellent Latvian and English skills;
  •   Excellent communcation and listening skills;
  •   High sense of responsibility towards the tasks
  •   Good knowledge of Russian


Skills we'd like:

  • Previous experience in customer support
  • Desire to learn new things and constantly develop as a professional;


What we can offer:

•        Possibily to combine work with univesity

•        Cool and friendly colleagues

•        Base position for further development in our field



Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.


Learn more about life at Worldline on



The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

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