Title:  Customer Service Support Representative

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses the persistent challenges of the payment world. We’ve established ourselves as a leading payment solutions service provider in the region. If you are seeking a job in the call center as a Customer Support Representative, then get ready to join our team in Riga, Latvia!

Day-to-Day Responsibilities​

• Provide high-quality customer support via phone and email
• Find the applicable solution to daily issues for clients
• Take care of customers’ inquiries working within the shift work
• Ensure monitoring and escalation of Worldline-provided services by informing the IT Support team/ corporate clients

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Very good Latvian and English skills, good knowledge of the Russian language
• Experience in customer support preferably
• Ability to work full-time (approximately 160 hours per month, with the ability to work fewer hours in case of study exams)
• Ability to work night shifts (at least 4-5 nights per month)
• Excellent communication and listening skills
• Desire to learn new things and constantly develop as a professional
• High sense of responsibility towards the tasks

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
• Health insurance
• Corporate team building events (Summer Sports Events: Christmas and New Year Breakfast)
• Allowance in case of marriage, the birth of a child, the funeral of relatives
• Seniority gift (age jubilee)
• Free parking in the city center
• Company bonus (applied by Worldline policy)
• Salary level from 5.59 - 6.98 EUR/gross hourly (1.5x paid during the night shifts and 2x the national holidays shifts)

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
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