This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

For Worldline's Innovation & Experience Centre (IEC), within the Innovation & Digital Experience Acceleration Team, we are looking for a Customer Success Manager Junior whose mission will be to to ensure that everything is done to maximize customer satisfaction. This involves producing commercial documents, carrying out training, setting up marketing campaigns, monitoring customer events, etc. This is a cross-functional position, linked to the entire team as well as the functional departments, the BUs and the Group's stakeholders.

Day-to-Day Responsibilities​

• Be the preferred point of contact for our customers by understanding their needs, their uses and their challenges and providing adapted solutions.
• Propose and implement any initiative to place customers (internal/external) at the center.
• Establish, collect and analyse key performance indicators (KPIs) to measure customer satisfaction and identify areas for improvement.
• Create educational content to facilitate the adoption and use of our solutions.
• Research, brainstorm and create engaging content and marketing materials in line with the global marketing.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Ability to analyze and synthesize complex data.
• Motivation and passion for Project management and strategic marketing skills.
• Excellent written and verbal communication skills.
• You are  proactive and always take the initiative.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Monthly compensation paid by bank transfer
• Access to our company restaurant
• CSE Ticketing
• 75% public transport subscription coverage

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at https://jobs.worldline.com/