Process Support Specialist

Warsaw, hybrid

This is Worldline 

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. 

The Opportunity 

The Transition Process Support Specialist in the Merchant Care Department will play an important role in managing and facilitating transitions related to new merchant services, technology implementations, process improvements, and organizational changes.  This position is responsible for ensuring that all transitions are carried out smoothly, with minimal disruption to operations and maximum engagement from stakeholders.  You know how to phrase and translate project or technical information to clear and concise messages for our Customers, Partners and Merchant Care Experts. Preparing projects and customer communications together with the team, with the right communication at the right time. The ideal candidate will possess a deep understanding of the merchant services industry. 

Day-to-Day Responsibilities​:

• Review and update transition plans and timelines for projects and different actions within the Merchant Care Department. 
• Hold status update meetings with the Merchant Care activity owners to ensure alignment on project scope and deliverables. 
• Contributing to our Knowledge Management Repository 
• Collaborate with cross-functional teams to address any emerging challenges or roadblocks. 
• Supporting the Transition and performance manager & Business for projects 

Who Are We Looking For:

People who can drive positive change, step up and show what’s next – people with passion, have a can-do attitude and are eager to learn and grow.  In practice this means: 

• Customer-focused: Always prioritizing the needs of our customers. 
• Problem-solver: Skilled at identifying and resolving issues effectively. 
• Adaptable communicator: Able to adjust your communication style for different audiences, including technical teams, customers, and management. 
• Fluent in English (German and/or Dutch is an advantage) 
• Other European languages are always welcome 
• Motivation and passion for Customers 
• Strong project management skills, organizational and multitasking abilities 
• Excellent problem-solving abilities, the ability to make data-driven decisions 
• You easily find your way in systems such as Microsoft 365, SharePoint and Visio are part of this suite. 
• Payment industry knowledge is a plus 

Perks & Benefits:

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations). 

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