Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
Product Manager AI (F/M)
[Paris, Seclin, Lyon, or Lille]
This is Worldline
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
Join a dynamic team within the Business & Product Strategy division of Omnichannel Interactions, which comprises over 250 employees. We are looking for a motivated individual to join the Product Managers team and contribute to the international growth of Worldline's Contact offering.
Worldline Contact is a CCaaS (Contact Center as a Service) solution that enables businesses to manage and optimize their customer relationships across omnichannel voice, chat, email, AI assistants, callbots, instant messaging, WhatsApp, and more. Your mission as a Product Manager will be to strengthen our solution's market position and actively participate in its strategic evolution.
Day-to-day Responsabilities
As an AI Product Manager, you will be responsible for defining the product vision and strategy based on market analysis and customer needs for CX Agent, a product aimed to augment though AI all the personas using the CX suite. You will participate in coordinating technical, design, and business teams to continuously conceive, develop, and improve the product.
- Defining Product Vision and Strategy
- Analyze the market, competition, and trends to identify opportunities and areas of growth
- Define a clear product vision for AI services aligned with the company's objectives
- Develop a strategic roadmap in line with customer needs and business priorities
- Define a realistic and incremental roadmap that delivers value in a short cycle
Product Lifecycle Management
- Build a cohesive and impactful roadmap based business objectives and serves your personas needs
- Liaise with Product Owners responsible for drafting User Stories
- Collaborate with UX/UI designers to ensure optimal user experience
- Work with Product Marketing and Sales teams to position and promote the product
- Work closely with CSM to priorities client product request that are in line with your product vision
Analysis and Continuous Improvement
- Collect and analyze customer feedback to identify areas for improvement
- Monitor key KPIs: satisfaction rates, NPS, resolution rates, response times, etc.
- Experiment with and optimize the product with our dedicated demonstration and innovation teams
Who Are we looking for
We are looking for people who can drive positive change, move things forward, and lead the way — individuals who are passionate, have a positive attitude, and a strong desire to learn and grow. In practice, this means:
- You are customer-oriented.
- You have significant experience in product management, ideally in the CCaaS domain.
- You are passionate about new technologies and market trends (Cloud, AI, Bot, etc.).
- You have developed strong written and verbal communication skills.
- You are recognized for your rigor, organization, and sense of priorities.
- You are proactive and enjoy collaborating.
- Proficiency in French is essential. English (B2 or C1)
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Annual end of year premium
- 32 days of paid vacations + 13th month
- 11 to 13 additional days per year depending on yearly calendar (RTT)
- Public transportation coverage up to 75%.
- Very active works council (evenings, trips, cultural and leisure subsidies, etc.)
- Participation in sports events (Corporate Games, races, ...)
- Work from Home agreement
- Subsidized company restaurant
- Mutual insurance and provident fund
- Wellbeing@Worldline
Shape the evolution.We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
At Worldline, we are convinced that diversity is a strength. We encourage all applications, regardless of gender, age, origin, disability, sexual orientation, gender identity, family situation, beliefs, or any other characteristic protected by law.
We are committed to ensuring a fair and accessible recruitment process. Accommodations can be provided for candidates with disabilities.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.