Senior Technical Writer

Location: Mumbai 

About Worldline At Worldline, we are pioneers in payments technology, committed to creating innovative solutions that make financial transactions secure, accessible, and seamless worldwide. Our diverse team of professionals collaborates across cultures and disciplines, driving progress that benefits society and businesses of all sizes. We believe that diverse perspectives fuel innovation. We are dedicated to fostering an inclusive environment where all individuals, regardless of background, identity, or experience, can thrive and contribute meaningfully to our shared vision.

The Opportunity

The Senior Technical Writer will play a pivotal role in translating complex payment technologies and business solutions into clear, comprehensive documentation. This position requires a strong business analysis mindset to work closely with product managers, development teams, and stakeholders to create user-friendly documentation that bridges the gap between technical functionality and business requirements. The role is ideal for someone passionate about exploring the Fintech and Digital Payments domain.

Key Responsibilities

• Understand payment products and solutions from both technical and business perspectives to create comprehensive documentation

• Work closely with product managers and business teams to gather and analyze functional and non-functional requirements

• Document product and solution specifications, workflows, user journeys, and business use cases with precision and clarity

• Prepare and maintain high-quality documentation including: o Digital marketing documents for products o Functional specifications o API integration guides o User and training manuals o Product presentations and solution overviews o Internal SOPs and FAQs

• Break down complex payment flows and technical designs into simple, understandable content for both business and technical users

• Support stakeholder communication by summarizing product updates and translating technical concepts into business language

• Create clear visual documentation, process flows, diagrams, and data mappings to enhance understanding

• Maintain documentation repositories, ensure proper version control, and organize documents for easy accessibility

• Ensure alignment between business needs and final products through well-documented insights and analysis

• Collaborate with QA, development, and deployment teams to track and document changes or enhancements throughout the product lifecycle

Technical Skills & Qualifications

• Bachelor's degree in Technical Writing, Business Administration, Computer Science, Information Technology, or related field (Master's degree preferred)

• Minimum 4-6 years of experience in technical writing, preferably in fintech, payments, or financial services industry

• Strong business analysis skills with ability to gather and interpret functional and non-functional requirements

• Experience in creating digital marketing materials and technical documentation for complex software products

• Proficiency in documentation tools and platforms (e.g., Confluence, SharePoint, MS Office Suite, Visio)

• Experience with API documentation and integration guides • Strong understanding of software development lifecycle and agile methodologies

• Excellent written and verbal communication skills with ability to simplify complex technical concepts

• Knowledge of payment industry workflows, digital payments framework, and fintech solutions (preferred)

• Experience in creating visual documentation, process flows, and technical diagrams

• Strong project management and organizational skills with attention to detail • Location: Mumbai

Why Join Us? At Worldline, we believe that embracing diversity and promoting inclusion drive innovation and success. We foster a workplace where everyone feels valued and empowered to bring their authentic selves. Through extensive training, mentorship, and development programs, we support your growth and help you make a meaningful impact. Join a global team of passionate professionals shaping the future of payments technology—where your ideas, experiences, and perspectives are appreciated and celebrated.

We are an Equal Opportunity Employer. We do not discriminate based on race, ethnicity, religion, color, national origin, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, age, disability, or any other legally protected characteristics. We are committed to creating a diverse and inclusive environment for all employees. Learn more about life at Worldline at Jobs.worldline.com