General Manager - Merchant Risk Management

Mumbai/Pune

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Worldline’s Merchant Services Global Business Line is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services’ unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.

We cover the full retail value chain, online and in-store, through a complete approach, delivering a real digital journey for retailers and their customers and facilitating consumer engagement, via seamless services, on any device – with payment at the heart of the shopping experience.

Such activities require sound IT security practices and are subject to regulatory requirements, such as for example sensitive date protection or monitoring merchant accounts for activity that might be linked to money laundering or terrorist financing.

The Opportunity

Worldline India desires to induct professional Mrechant Risk Underwritting professionals having strong experience in assessing  Merchant Risk units of  SME category from a Payments, Transactions Banking. The candidate should have demonstrated experience in Risk based decision making with respect to  Merchant Accquiring business in Payments Industry. The candidate should have Skills to assess the following Merchant Risks : KYC/ML/Fraud Risk , Basic Credit Risk/Charge Back Risk  & Business Risk.  If the candidate has deep exposure to SME risk assessment , it will be an advantage to the Job fitment. The Job opening is for a senior position.

This senior position will have overall end-to-end responsibility for underwriting, AML/CTF risk, credit- and fraud risk management for our Merchant Services businesses. Merchant Services includes a significant proportion of Small Business Merchants ( SME/Micro enterprises) as part of Regional business and  large enterprise merchants as part of E Commerce/ Digital Commerce and Global Sales Vertical. The primary responsibility will be heading a team of approx.. 80 specialists tasked with underwriting, AML/CTF-, credit and fraud risks for new merchant business opportunities and reviewing existing merchants.

You will have proven senior leadership skills with a strong background in payments and credit card acquiring. You will also be proficient in credit risk in the context of credit card acquiring, KYC due diligence, fraud prevention, as well as a credit card acquiring. You can communicate effectively with both internal and external stakeholders including credit card schemes, acquiring and settlement banks and regulators.

Day-to-Day Responsibilities​

For the Head of Merchant Risk Management the 1st Line of Defense (1st LoD) for the combined entity Worldline India Pvt Ltd & Worldline ePayments Pvt Ltd (formerly Ingenico ePayments India), the following are the competencies required:

• Managing a Team of about 80 professionals (Vertical Leads/Team Leads & Staff) taking care of the various risks for Worldline India on both issuing- and acquiring side.

• Review and advise on detailed underwriting assessments for large enterprise merchant documenting key risks and mitigants for presentation to local management, Merchant Services and Group risk committees.

• Interpret merchant balance sheet and evaluate financial position of merchants.

• Understand credit risk rating and interpret credit quality as well as understanding chargeback risks for implementing credit risk mitigation.  Lead implementation of Merchant Risk Tool kit from a function perspective for enhancing Risk underwriting effectiveness.

• Knowledge on regulations for KYC/AML CFT

• Experience in AML and Fraud-transaction monitoring, conducting qualitative investigation and risk mitigation actions in line with RBI regulations and Industry practices.

• Regular Portfolio review and management reporting.

• Disputes Management for client banks’ cardholders for both their POS/ eCommerce transactions as well as the Electronic Tag Card (ETC) product.

• Cost-effective & efficient operations of the acquiring offshoring & reconciliation business, managed for WL Europe.

• Efficiently handled escalations ensuring compliance with policies, regulation and risk appetite.

• Monitor existing merchant non-delivery exposure and credit quality ensuring mitigating actions are taken to minimize losses.

• Collaborate closely with business unit heads to advise/support improvements in boarding and decisioning.

• Mentor and train junior members team.

• Work closely with the 2nd Line of Defence on drafting Merchant Risk Acceptance and KYC policies.

• Maintain external relationships including acquiring and settlement banks, credit card schemes and regulators.

• Knowledge of trends in PayTech products,, programs in the ecosystem UPI,Linkpay, wallets and other instruments.

• Knowledge of AML /Transcation monitoring software tool kits and applications for AML/Fraud Risk Monitoring.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow.

Minimum 10 years of senior fraud risk management experience preferably with an acquirer or payment service provider or Digital lending entities.

• Previous senior leadership and line management responsibility

• Ability to create robust policies, processes & manuals to build a healthy business portfolio aiming for profitability and mitigation of risks concerned with emphasis on operating within regulatory framework & all applicable compliance norms.

• Consistent record in getting complex things done, problem resolution, overcoming obstacles

• Business economic affinity

• Understanding of financial statements, credit analysis including modelling and collateral

• Advanced understanding of AML/CTF risk management with specific focus on KYC due diligence

• Experience in KYC remediation projects

• Excellent interpersonal skills both written and verbal.

• No 9-5 mentality; flexibility and proven track record to put the company’s needs before own.

• Willingness to travel.

• Effective communications skills in dealing with internal and external stakeholders

• Ability to handle stressful situations and prioritize deliverables

• Pro-active, result oriented and creative

• Team player, cooperative, and engaging

• Initiative – action in the absence of direction

• Dependability, accountability, and integrity

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Work from home option (T&C)
• Free private medical services
• Referral bonuses for new hires recommended by you
• Full access to the “Learning” platform

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.