Business Analyst

 Location: Mumbai

About Worldline

At Worldline, we are pioneers in payments technology, committed to creating innovative solutions that make financial transactions secure, accessible, and seamless worldwide. Our diverse team of professionals collaborates across cultures and disciplines, driving progress that benefits society and businesses of all sizes.

We believe that diverse perspectives fuel innovation. We are dedicated to fostering an inclusive environment where all individuals, regardless of background, identity, or experience, can thrive and contribute meaningfully to our shared vision.

The Opportunity

Worldline’s Merchant Business Line is a leading provider of end-to-end payment solutions, enabling merchants to accept payments seamlessly across multiple channels, including online, in-store, and via payment terminals. Our expertise in digital payments, transaction processing, and security allows merchants to enhance customer experience, increase sales, and build trust through secure and reliable payment services. As a Business Analyst within this dynamic environment, you will play a critical role in bridging business needs and technical solutions, ensuring that our payment products are designed and delivered in compliance with industry standards and regulatory requirements such as data protection and anti-fraud measures. Your contributions will help shape innovative payment features that deliver smooth, secure, and compliant experiences for merchants and their customers worldwide.

Key Responsibilities

• Requirement Gathering: Collaborate with internal teams, external vendors, partners, and merchants to gather and document business and product requirements throughout all SDLC phases, leveraging Agile delivery practices.
• Stakeholder Liaison: Act as a bridge between business teams, third-party vendors, partners, and delivery teams to ensure clear understanding and alignment on requirements and expectations.
• Problem Statement & Documentation: Translate complex requirements and challenges into well-defined problem statements. Develop detailed documentation, including Epics and User Stories, to guide development teams.
• Impact Assessments: Conduct high-level and detailed analyses of potential impacts of proposed changes or new features to estimate effort, resources, and timelines for delivery.
• Product Defect & Issue Analysis: Investigate and analyze product defects and testing issues identified during various stages of the product lifecycle to facilitate resolution.
• Solution Walkthroughs: Conduct functional and technical walkthroughs with relevant teams, explaining proposed designs and solutions to ensure shared understanding and alignment.
• Best Practices & Delivery: Follow industry best practices for solution development, ensuring that solutions are timely, cost-efficient, and aligned with business needs.
• Knowledge Sharing: Lead training sessions or share knowledge proactively to enhance team skills and ensure smooth adoption of new features or processes.

Technical Skills & Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field.
• Proven experience as a Business Analyst, preferably in Payment products or Financial Services.
• Strong understanding of Agile/Scrum methodologies.
• Knowledge of Payments Schemes, Payment Gateway, Swift Format, ISO 20022
• Location: Mumbai

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Why Join Us?

At Worldline, we believe that embracing diversity and promoting inclusion drive innovation and success. We foster a workplace where everyone feels valued and empowered to bring their authentic selves. Through extensive training, mentorship, and development programs, we support your growth and help you make a meaningful impact.

Join a global team of passionate professionals shaping the future of payments technology—where your ideas, experiences, and perspectives are appreciated and celebrated.

We are an Equal Opportunity Employer.
We do not discriminate based on race, ethnicity, religion, color, national origin, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, age, disability, or any other legally protected characteristics. We are committed to creating a diverse and inclusive environment for all employees.

Learn more about life at Worldline at Jobs.worldline.com