Title:  Engineer - Development

Engineer- Development
Mumbai - Maharashtra

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As Tech Support person, you will play a critical role in day-to-day development activities and will be actively involved in production issues.

You will have the opportunity to work closely with production support members of the team to monitor and fix production issues on the live system.

You will also be responsible for client communication, which will allow you to grow and develop your skills and expertise.

In addition, you will be joining an organization that is dedicated to investing in its employees and providing them with the resources they need to succeed.

We believe in creating a supportive and inclusive work environment where everyone has the opportunity to grow and thrive.

Day-to-Day Responsibilities​

• Full stack technologies like JSP, Servlet, JavaScript, Object Oriented JavaScript, AJAX ,Java
• Review issues and provide solutions.  
• Should have knowledge on RDBMS such as  MSSQL and Oracle, and Own lifecycle of all tickets handled by team from receipt to resolution  
• Ensures adherence to the SLA for the services  
• Can take complete ownership of user updates for any escalated issues. Monitoring, tracking, and reviewing the progress of an incident and keeping the customer informed
• Coordinate with L3 team members, development team etc and take the issue to closure

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• As a tech support person, you will be responsible for communicating with both internal and external stakeholders. You must be able to articulate complex technical issues in a clear and concise manner, and have exceptional listening skills to fully understand the customer's problem.

• You should have a solid understanding of the product or service you are supporting, and have a good working knowledge of technical troubleshooting tools and techniques and framework.
• You will be working with a team of 10-12 members. You must have the ability to inspire and motivate your team, provide clear direction, and help them grow in their roles.
• Customer satisfaction is our top priority, and the tech support person should be customer-focused, empathetic, and able to handle complex situations with diplomacy and tact.
• 3-5 years of working experience in development and support

Must have Skills

• 3-5 years of working experience in development and support
• Development experience in Web Application using Java, JSP, Servlet
• JavaScript, Object Oriented JavaScript, AJAX
• jQuery, jQuery libraries
• HTML 5, HTML, CSS 3, CSS2
• JS encryption libraries
• Experience to develop application in Linux and Windows OS environment.
• Well versed with common application servers (JBoss, Tomcat or IIS)
• Good experience in Web services development (RESTful & SOAP)
• Fundamental knowledge of design patterns
• Good experience in RDBMS (MS SQL)
   

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Work from home option (T&C)
• Free private medical services
• Referral bonuses for new hires recommended by you.
• Full access to the “Learning” platform

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com   

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.