This is Worldline 

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. 

Position Overview: 

As a Documentation Specialist, you play a pivotal role in ensuring that there is process documentation and work instructions in place, and that they are up to date.

You work closely with colleagues within Risk Operations and other business stakeholders to understand their needs, objectives, and challenges. This includes the following key responsibilities:  

• • Support with defining strategy and structure for storing and working with process documentation and work instructions within Risk Operations
  • Support with collecting all existing process documentation and migrating it to a new knowledge hub
• Create work instructions for new tools and operational ways of working
  • Write user-friendly content that meets the needs of the target audience, turning complex subjects into a language that is easily understood
  • Work collaboratively with the Risk Ops teams to standardize documentation and work instructions across teams
  • Gather information from subject-matter experts and develop and write work instructions and process documentation
  • Be a collaborative team player environment, ensuring that we are working effectively together 

What We Are Looking For 

• Bachelor's degree in business administration, finance, or a related field 
• Experience in technical writing, and experience in risk management is a plus
• Strong analytical, problem-solving, and critical-thinking skills

• Experience in writing documentation and procedure or manuals for various audiences
• Superb written communication skills in English, with a keen eye for detail
• Ability to work independently in a fast-paced environment and manage multiple tasks and lead cross-functional teams in a dynamic environment. 

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