Business Analyst

Location: Mumbai

About Worldline
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity
As a Business Analyst, you will collaborate with internal and external stakeholders to gather and analyze business requirements. Your insights will play a crucial role in the documentation of business processes and workflows, ultimately shaping the solutions we provide.

Day-to-Day Responsibilities

• Collaborate with external and internal stakeholders to gather and analyze business requirements.
• Document business processes, workflows, and system requirements.
• Facilitate meetings and workshops to obtain necessary information for effective solutions.
• Create and maintain solution documentation such as Solution Documents, user stories, use cases, and acceptance criteria.
• Assist in the development and execution of test plans and scenarios.
• Provide support to project teams throughout the project lifecycle.
• Partner with the project management team to monitor project progress and identify potential risks or issues.
• Communicate effectively with cross-functional teams to ensure alignment and project success.
• Contribute to process improvement initiatives and recommend enhancements to streamline workflows.

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Domain knowledge in merchant acquiring business, payment gateways, digital payment solutions, and payment card industry regulations.
• Proficient in analyzing digital payment solution business processes, with at least 5+ years of experience in transaction processing, fraud detection, chargebacks, and reconciliation.
• Strong skills in gathering, documenting, and prioritizing business requirements from stakeholders, translating them into functional specifications for development and testing teams.
• Knowledge of regulatory requirements and compliance frameworks relevant to the payment card industry.
• Effective communication and collaboration skills with a diverse range of stakeholders, including business users, IT teams, vendors, and regulatory authorities.
• Experience in managing projects related to payment card systems implementation, upgrades, and compliance initiatives.
• Strong verbal and written communication skills to convey technical concepts to non-technical stakeholders.
• Commitment to staying updated with industry trends, emerging technologies, and regulatory changes affecting the payment card industry.

Perks & Benefits

• Health Insurance