Solution Architect

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Publish Date: Mar 18, 2023

Location: Milano, Lombardia, IT

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros.

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Solution Architect, then get ready to join our company. 
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team. 
The candidate will report to the Head of Customer Operations and this position requires minimum 5 years of experience in an equivalent the position and similar market segment. 

Your day-to-day responsibilities include: 

    General

    the overall direction of your assigned solution portfolio according to the priorities assigned by business
    the harmonization of our solution portfolio with the corporate solution portfolio
    the coordination of our project activities with both nearshore and external partners
    the design and integration of our solutions with the customers’ operating environment
    guiding members of the development team during the implementation of complex development models
    advising the support team when they will be facing complex customer issues

    Pre-Sales

    support to the Sales/Business Development function explaining both the business and the technical advantages of our solutions, with both documents and presentations
    providing customers with clear architectural view of our solutions and their evolution
    support to Sales when answering tenders
    performing requirements analysis
    delivering technical assessment of opportunities and feasibility analysis (e.g. base products available, adaptations doable at the right cost/time)
    estimating both implementation and deployment costs/time/risks
    advising on designing rapid prototypes and demos


    Solution Design

    Implements a detailed architecture of a proposed solution
    Writes Business Requirements and High-Level Specifications documents, that will be the input deliverables to the project development team (to generate a detailed specification) and to QA (for requirements validation).
    Enforces reusability requirements, so that we minimize future developments
    Enforces supportability requirements, so later it will be easier for the support team to target the cause of the problem


    Guidance to Support

    Performing joint problem analysis with support, for complex situations
    providing guidance to identify the source of the problem
    providing support during solution qualification


Signs of success 

•    Three key concepts: standardize, standardize, standardize. The Solution Architect will establish an operating framework to reuse as much as possible of our developments, minimally the architectural framework
•    Packaged solutions, will be his/her preference: less risky to deploy and easier to maintain for support
•    Oversee the correct design and implementation of our solutions
•    Ensure the adherence of the solution to business requirements and specifications

Skills we can’t do without: 

•    Proven successful working experience in the design of complex applications
•    Good client-facing communication skills (English)
•    Good written and verbal communication skills (English)
•    Practical organizational skills to help in the selection and coordination of the development team
•    Bachelor's Degree in appropriate field of study or equivalent work experience

Skills we’d like: 

•    Ability to design solutions via architectural diagrams and use-cases to explain the solution both to our customers and to the development team, thus avoiding incorrect expectations at deployment
•    Coach development team’s members


In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, 32 days’ annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.


The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow

Job Segment: Solution Architect, Pre-Sales, Architecture, Business Development, QA, Technology, Sales, Engineering, Quality