Title:  Technical Operations Manager

This is Worldline 

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. 

The Opportunity 

We have many hardworking and dedicated peers that would love for you to work with them. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. If you are a highly skilled Technical Operations Manager  who has a creative mind and passionate about delivering, then get ready to join our company!  

Day-to-Day Responsibilities

General

• Oversee technical designs for providing high levels of reliability for systems while complying with enterprise architecture and security standards, industry regulations and best practices.
• Responsible for overall support for core banking applications and the surrounding infrastructure platform including server, virtualization, OS, database, storage, networking as well as local/remote data center
• Work with relevant stakeholders to the development and management of budgets and forecasts for delivering the core infrastructure services. Work with cross-functional teams to procure appropriate hardware, software, and services. Partner with third party vendor for implementation.
• Provide technology leadership to the core infrastructure Services team.
• Lead a team of technologists, including hiring, workload management, coaching, development, performance management, discipline and termination.
• Identify opportunities to solve business challenges by modernizing and continually improving core infrastructure services. Work with domain SME to build out public cloud infrastructure for deploying SaaS, PaaS, and IaaS, preferably in AWS/Azure/ Google Cloud

Technique Operation & Risk management

• Manage a portfolio of projects and resourcing schedules. Form alliances on projects to make operational decisions, resolve scheduling requirements/conflicts.
• Ensure core bank applications and infrastructure services support the Availability and Reliability needs of the regional business. Collaborate closely with other function service teams to help remediate complex operational issues as necessary.
• Ensure the operational transparency, cost efficiency, service performance and SLA to clients for all the managed services
• Monitor and heath check the WAN/LAN networking and connectivity, HW/SW resource allocation and utilization status, ensure system logging, monitoring and alert triggering are in best practice.
• Quick response to major incident and stay agility for risk escalating

Security and Compliance

• Work with the Information Security Officer to ensure compliance to PCI-DSS policies, procedures and local applicable regulations.
• Participate in the information security aspects of all projects and initiatives in areas of network infrastructure, data communication and network security, data management and disaster recovery.
• Cooperate with global security team or internal/external auditor to perform regular Security Assessments including Cybersecurity, ASV scan/Pentest, DR/BCP, Risk management, vendor management, and third party supplier management
• Lead technique operation team to provide support with implementing and enforcing information security policies, standards, and methodologies.
• Ensure that the computer/equipment room controls are adequately maintained and that all work in the computer room is performed safely and securely.
• Review privileged IDs and individuals’ system access rights and privileges, ensure system and data confidentiality and integrity.
• Perform due diligence and vendor review for critical service providers and risk assessment.
• Report overall risk status on a regular basis (e.g., key risk indicators, RCSAs).

What We Are Looking For 

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: 

• Bachelor's degree in Information Systems, Computer Science, or Engineering, or equivalent experience.
• 5 to 10 years of infrastructure technique operation working experience, with at least 5 years of experience in managing cross-functional technical teams or projects, and influencing senior stakeholders.
• Significant experience leading teams in areas such as banking systems management and monitoring, information security, data center operations, Infrastructure-as-a-Service operations, AWS/Azure Cloud.
• Experience with implementing and managing PCI-DSS compliance controls and audit processes is highly desirable.
• Experience with implementing IT Service Management frameworks, such as ITIL, Change Management, etc
• Experience applying lean thinking and agile techniques to IT service delivery.
• Ability to work in a fast paced, collaborative setting that requires you to take initiative, manage time effectively, and be persuasive to get buy-in from other teams.
• Proven track record of strong cross-organizational collaboration and partnership.
• Excellent verbal and written communications skills in English and ability to read and write mandarin as an added advantage.

Perks & Benefits 

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: 

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. 
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. 
• Flexi benefits include (Healthcare Packages, Physical Wellness, Family Wellness and Technology Purchases).  
• Birthday Leave plus more 

Shape the evolution 

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. 

Learn more about life at Worldline at jobs.worldline.com