Title:  Card Centre Officer

This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity
We have many hardworking and dedicated peers that would love for you to work with them. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. If you are a highly skilled Card Center Officer who has a creative mind and passionate about delivering, then get ready to join our company!

Day-to-Day Responsibilities

• Handle customer enquiries completely and accurately
• Respond to customers’ voice mail, Email messages or correspondences
• Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope
• Provide ‘first call resolution’, wherever possible
• Apply known solutions, advice and guidance to customers
• Take written change requests from customers and ensure these are accurately logged and referred to the
• appropriate support teams
• Log all calls, using the designated call handling system and entering detailed and accurate information
• Assign any issues which cannot be resolved during the call to the appropriate support group
• Keep the customer fully informed about the progress of any issues which have been assigned to a support group
• Ensure effective escalation and hand-over of customer enquiries/issues to the Team Leader, ensuring accurate information is provided and the process is carried out in a timely manner
   

What We Are Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, cando attitude and a hunger to learn and grow. In practice this means:

• Fresh Graduates are encouraged to apply
• Good communication skills in English.
• Able to converse in Mandarin is an added advantage.
• Experience in a customer service industry/call center customer handling is an advantage
• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
• Ability to give specific and clear instructions and problem-solving advice
• Good personal time management and task organization
• Ability to work well in a team and in a target oriented environment
   

Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Birthday Leave plus more
   

Shape the Evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com