HW & Security Team Lead

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Publish Date: Nov 25, 2022

Location: Mexico City, Mexico City, MX

Company: worldline

Ingenico is the global leader in payments acceptance solutions. Our world-class terminals, solutions and services enable the global ecosystem in the new world of payments acceptance. We are the trusted technology partner to 1,000+ banks, acquirers, ISVs, payment aggregators and fintech customers and we deploy 40 million POS terminals around the world for retailers ranging from small merchants to some of the best-known global brands. As the world’s largest payment acceptance network, powered by 4,000 employees in more than 50 countries, we provide smart, trusted, and secure solutions with a local and international reach. Our solutions enable merchants to simplify payments, delivering speed, security, and flexibility to enhance greater customer engagement. With 45 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. Our strengths in innovation are matched by the power and robustness of our platforms, the security of our solutions and the quality of our services. At Ingenico, trust and sustainability are at the heart of everything we do. .

Job Purpose/Mission:  


This position is responsible for guiding, monitoring, and leading all the HW & Certification Team. This position is responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. As Team Lead this position as well needs to help the support our S.E. Team and new HW integration needs of our clients. This position needs to work closely with Account Executives and Account Managers to align and synchronize the team efforts to provide technical product integration support to the sales team provided by the S.E Team.  The team leader is the technical liaison between customers and internal departments including product management, marketing, sales, service, QA and software development.  They gather and assess functional, technical, and business requirements to understand how to best implement Ingenico HW Products and services.  The candidate can perform technical and sales related activities at customer locations independent of sales executives, which may include, but is not limited to, customer presentations and product demonstrations.  The position requires travel.



Principal Responsibilities of the Position:

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities
  • Implementation and Support of Ingenico Hardware & Software Payment Solutions
  • Work with 3rd party financial solution providers to resolve technical integration issues
  • Provide product training to customers and partners
  • Analyse customer requirements and recommend best practices & solutions
  • Provide sales support to account executives in the form of presentations, white board sessions and technical demonstrations of product
  • Support existing client base in problem determination, resolution and product upgrade
  • Participate in sales meetings and industry related events
  • Recommend product enhancements and provide customer feedback to product management
  • Aid in testing and piloting of new hardware and software
  • Work with QA & software engineering on problem recreation and resolution
  • Technical expertise on Ingenico’s multi-lane set of products and integration kits
  • Collaborate with sales, product, software development and QA in order to accelerate product integration.
  • Provide input to Technical Services and Software Development to accelerate the evolution of the Ingenico multilane integration kits.




Ingenico is proud to be an equal opportunity employer. We do not discriminate on the basis of religion, color, ancestry, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, disability status or other legally applicable protected characteristics. .

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