About the team
Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.
Our Team
The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.
Your mission
Lead the planning, coordination and governance of technology releases across WSA, ensuring releases are delivered in accordance with change management standards, release schedules and operational readiness requirements.
The opportunity
We are looking for an energetic release manager who can help us uplift our release management practices across all environments who has exposure to banking, finance or payment organisations.
Day-to-day responsibilities
Key Accountabilities
Release Planning & Governance
• Maintain the release calendar.
• Coordinate release planning across projects and BAU.• Define release scope and schedules.
• Facilitate governance and approvals.
Release Coordination
• Coordinate production releases.
• Manage dependencies.
• Validate implementation and rollback plans.
• Chair release readiness meetings.
Operational Readiness
• Confirm testing, documentation and approvals.
• Ensure support readiness.
• Validate operational acceptance.
Risk & Change Management
• Assess release risks.
• Work with the Change Manager and CAB.
• Escalate issues.
Deployment Oversight
• Oversee production deployments.
• Coordinate hypercare.
• Lead PIRs.
Reporting
• Maintain release metrics and documentation.
Key Stakeholders
Internal
• Head of WSA Service Delivery & Platform Run
• Service & Solution Delivery Lead• Business Analysts
• Testing Lead
• Service Delivery Managers
• Change Manager
• Technology Teams
External
• ANZ Technology
• Offshore Delivery Teams
• Vendors
Who are we looking for
Skills & Experience
Essential
• Enterprise release management experience.
• ITIL Change & Release knowledge.• Strong stakeholder management.
• Excellent planning and coordination.
Highly Desirable
• Payments industry experience.
• ServiceNow.
• Agile/DevOps.
Leadership Attributes
- Organised, collaborative, customer focused, analytical, decisive, calm under pressure and committed to continuous improvement.
Qualifications
Essential
• Degree in IT or equivalent experience.
Desirable
• ITIL Foundation or higher.
• Agile or Project Management certification.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
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