Title:  PRODUCT MANAGER Acceptance

This is ANZ Worldline Payment Solutions

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we’ll launch in Australia throughout 2023 and beyond.

What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.

It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.

The Opportunity: 

At Worldline, connecting and securing transactions is what we do every single day. Covering the entire payment value chain, our technological guides build and operate digital platforms that handle the millions of highly critical transactions between a company, its partners, and its customers.

Our industrial processing capabilities allow us to process billions of electronic transactions per year in our highly secured data centers. We are proud of our dedication to security and continuous operational excellence - serving our clients is our top priority. Through our platforms, we empower the right person with exactly the right service at the right moment of engagement. And we do it using our knowledge of our customers, markets and the user journey – all powered by our innovation, creativity and A-to-Z support.

We are now seeking for a Product Manager – Acceptance Products who will be responsible for developing and successfully carrying out best-in-class customer engagement offerings for our Issuing and Acquiring clients in their quest to engage their customers with every electronic transaction made through their e-commerce payment products.

About the team:

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement, looking for new and innovative ways to improve our market proposition, build excellent solutions, and grow customer happiness. Our team  of product managers works  across a range of products including; inhouse e-commerce solutions, merchant payment service providers and our omni-channel offering.

Our Acceptance product team is globally minded with a FinTech atmosphere. You will experience this in your everyday life as a Worldliner.

Your day-to-day responsibilities include:

• You apply research, customer and internal partner feedback and industry trends to understand product requirements with a customer lens. Identifying new opportunities to define a product roadmap.
• You develop, lead and publish the product roadmap building the unique selling points (USPs).
• You support the product development lifecycle by defining development requirements; own the design process and deliverables.
• You communicate and coordinate with vital team members across the organization to share priorities, roadmap, and key insights.
• You define success criteria & metrics of new products.
• You build the product commercialization model substantiating this with a financial business model.

Signs of Success

• You will have a real passion for building extraordinary e-commerce products that drive customer engagements across digital channels – mobile, in app, web and in store.
• You are expected to develop and complete a product roadmap and vision on customer engagement and product experiences that can help our clients to deliver a high -level product experience.
• You are a self-starter that will deliver against product and business goals.
• You will work with the product development teams and vital team members to define and plan the next generation product offering.
• You will be called on as a subject matter authority (SME) for Customer Engagements by the Sales and Presales teams.

Skills we can’t do without:

• Bachelor’s degree in business management or equivalent field
• 5+ years’ experience in product management
• Handles multiple assignments at a time and/or significant project.
• Requires limited supervisory oversight; self-starter.
• Able to take general requirements and develop execution plan.
• Strong communicator with good analytical and interpersonal skills.
• Fluent in spoken and written English.

Skills we’d like: 

• Prior work experience in product development & management
• Eager to continue to grow professional capabilities with ongoing training and educational opportunities
• Results Orientated, Ability to Problem Tackle, Business Maturity, Values Differences and Diverse Opinions
• Knowledge of the card payments industry preferred

Benefits

At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:

• A range of health and wellbeing discounts for gym, nutrition, sporting gear
• Learning and development opportunities to build your skills
• Additional Leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
• Monthly in person and virtual social events
• Volunteering leave to support CSR activities
• Plus other perks and benefits (e.g. novated leasing options)

We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families.
 

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more here about working at ANZ Worldline Payment Solutions.