Title:  Billing Consultant

This is ANZ Worldline Payment Solutions

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we’ll launch in Australia throughout 2023 and beyond.

What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.

It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.

The Opportunity: 

As a Billing Consultant, you will be responsible providing best in class customer service to our merchants relating to any billing activities and queries. This role reports into the Head of Billing, Field and Logistics

Your day-to-day responsibilities include

• Actioning any customer requests / enquiries received via inbound phone calls, emails or workflow cases
• Performing outbound calls to customers where billing cycles have failed or the customer in arrears
• Involvement in data analysis to identify any financial mismatches associated with the billing cycle
• Focusing on delivering quality customer outcomes in every interaction
• Assisting the Head of Billing with any reporting requirements
• Ensuring all procedure guides and work instructions are kept up to date
• Active involvement in team meetings
• Proactively identifying and recommending process improvement opportunities to enhance the end to end process
• Involvement in projects and stakeholder forums as required
• Training of other team members as required

Skills we can’t do without:  

• Previous customer services experience in the financial services / payments industry (2 years)
• Experience with workflow management and phone based systems
• High level of attention to detail
• Strong communication skills including the ability to hold challenging conversations with customers
• Ability to work with data and identify trends
• Strong problem solving skills

Benefits

At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:

• A range of health and wellbeing discounts for gym, nutrition, sporting gear
• Learning and development opportunities to build your skills
• Additional Leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
• Monthly in person and virtual social events
• Volunteering leave to support CSR activities
• Plus other perks and benefits (e.g. novated leasing options)

We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families.
 

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more here about working at ANZ Worldline Payment Solutions.

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