Relationship Manager (Gaming and Digital Media)

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Publish Date: Jan 23, 2023

Location: Gal, Gal, NL

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros.


The opportunity


You enable our growth in the North American region by nourishing, building, and developing our existing relationships with our clients in the Video Gaming and Digital Media vertical. Worldline maintains an industry leading position and boasts some of the largest and most recognizable names in video gaming, online streaming, and e-publishing as clients. Our Video Gaming and Digital Media portfolio has grown by over 25% year over year, outpacing the market growth.  We need a commited, driven and enthusiastic individual with an affinity for online game and digital media to help us continue our rapid growth. You will be working with existing and new accounts and will be the main point of contact for our company. In this role, you play the role of trusted advisor and you’re responsible for our clients’ success using the Worldline platform and tech stack.


The Relationship Manager is a crucial position that affects every level of the organization. You will be on the front lines of relationship- and account management. You own the success of both our clients and our organization. Travel in this role is up to 25%.


Our company

At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society. If you are a highly-skilled key account responsible, then get ready to join our company! We have many hardworking and dedicated peers that would love for you to work with them. You will be responsible for the achievement of the company’s sales and profit goals by developing and executing strategic objectives within a focused key account distributor partner market.


Your day-to-day responsibilities


  • You represent Worldline’s full portfolio of brands with assigned retail customers

  • You work with our customers to build an understanding of their roadmap and future-proof the relationship by proactively accommodating their payment needs

  • You do ongoing analysis and review of business trends to identify gaps to plan and execution

  • You lead the annual operating plan & forecast process, collaborating with Finance, Business Units and Business Development Manager

  • You make regular headquarter buyer calls, identify customer needs/priorities and crafting fact-based selling presentations for assigned retail accounts

  • You boost all commercial activities including contract renewals, pricing negotiations and delivering against revenue targets

  • You’re data-driven and use data analysis to identify areas where we can drive client revenue growth


Signs of success


  • You’ve developed trusted partnerships with global merchants and build long-term relationships at a senior level to ensure we are the key payment processor for their online business

  • You create strategic business and quarterly account review plans to further enhance the relationship and profitability of our customers

  • You are the go-to for our customers to navigate through our company. You’re not alone in this, and work together with co-workers in the assembled account team consisting of Operational and Administrative people

  • You maximize growth by increasing the share of wallet and deliver additional revenue streams by up-selling new products, value-added services, and FX

  • You deliver the best solution after evaluating alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment

  • You possess deep knowledge about our client organizations and how effective decisions are made

  • You understand and seek business problems specific to our company


Skills we can't do without


  • You have 7+ years of experience in business-to-business sales and relationship management

  • Strong commercial drive and eCommerce market knowledge

  • Skilled negotiator with best-in-class communication and presentation skills

  • Deep interest in team-building and collaboration

  • An abiding interest in the Fintech space

  • You thrive in a dynamic, multi-faceted environment


Skills we'd like to have

  • Natural affinity for online games and digital media. If you are a gamer or if you enjoy streaming media and e-publishing then this is your chance to work in this fast growing industry.

  • You have the ability to analyze data combine with in-market understanding and develop and communicate results, ideas, and strategies.

  • You are able to lead your own personal travel schedule and T&E budget.

  • You master the Microsoft Office pack.

  • Commercial experience in payments, FinTech, or e-commerce

  • Knowledge of Salesforce or similar CRM tool

  • University degree


More reasons to join us

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services 


What’s more, we really value your progress and it’s our top priority to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make leading our talents a major asset in the success of our business.


Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow

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