Key Account Manager
Madrid
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
As a Key Account Manager at Worldline Iberia, you will be responsible for managing and growing relationships with our most strategic clients within Spain and Portugal. You will act as a trusted advisor, understanding client needs in the payments and digital services space, and delivering tailored solutions that drive revenue growth and long-term success for both our clients and Worldline.
Day-to-Day Responsibilities
- Build and maintain strong, long-term relationships with key clients in Iberia, ensuring high levels of satisfaction and loyalty.
- Develop strategic account plans aligned with clients’ business objectives and Worldline’s solutions portfolio, including payment services, digital banking, and commerce offerings.
- Identify opportunities for upselling, cross-selling, and renewal to maximize revenue within existing accounts.
- Serve as the main point of contact for key clients, providing expert guidance on product and solution offerings.
- Collaborate closely with internal teams (product, marketing, technical support) to develop customized solutions that meet clients' evolving needs.
- Monitor account performance, track KPIs, and generate detailed reports for management.
- Lead negotiations on contracts, pricing, and terms, ensuring mutually beneficial outcomes.
- Stay informed about market trends, industry regulations, and competitive landscape within Iberia.
- Identify new business opportunities within assigned accounts and in the wider market to expand Worldline’s footprint.
- Ensure compliance with company policies and maintain high standards of professionalism and integrity.
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Bachelor's degree in Business, Finance, Marketing, or related field.
- Minimum of 5 years experience in SaaS, payments, or digital solutions sales/Key Account Management.
- Proven track record of managing strategic accounts and delivering revenue growth.
- Excellent communication, negotiation, and interpersonal skills in both Spanish and English. French is not a must, but would be highly valued.
- Strong understanding of the payments industry and digital financial solutions.
- Ability to analyze market data and develop strategic account plans.
- Proficiency in CRM tools (e.g., Salesforce) and MS Office Suite.
Nice to have
- Knowledge of local market regulations and payment industry standards.
- Existing relationships with financial institutions, merchants, or digital merchants in Iberia.
- Multilingual abilities, additional European languages are a plus.
- Customer-centric mindset with a proactive approach to identifying client needs.
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Enjoy remote work: 50%
- Enjoy flexible working hours: we do not work on Friday afternoons! Intensive work day July and August.
- Enjoy wide range of training through our eLearning platforms (Linkedin Learning, Percipio, Speex, Cross Knowledge).
- Specific training, both technical and managerial (Dockers, Management 3.0, Scrum, Jetpack Compose, Design thinking, ...).
- Join the Worldline Global Expert Community: we organize events where experts share their technological achievements.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at careers.worldline.com