This is orldline 

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity/About the Role:

We are seeking a skilled and proactive Facility Manager to oversee and manage our outsourced facility services. In this role, you will act as the primary point of contact between our organization and the third-party service provider(s), ensuring all facility-related services are delivered in line with contractual obligations, quality standards, regulatory compliance, and internal expectations. This is a strategic coordination and oversight role — not hands-on maintenance — focused on service performance, stakeholder satisfaction, risk mitigation, and cost control. In this role, you will also support Real Estate team leading renovations or new construction projects across our offices.

Day-to-Day Responsibilities​

Third-Party Management

• Monitor and manage day-to-day performance of the external facilities management (FM) provider.
• Ensure service level agreements (SLAs), KPIs, and contract terms are met or exceeded.
• Conduct regular service reviews, audits, and performance evaluations.

Compliance & Risk Management

• Ensure compliance with health, safety, environmental, and regulations across all facilities.
• Identify and escalate risks related to building operations, safety, or contractual non-compliance.

Stakeholder Engagement

• Act as the interface between internal stakeholders and the FM provider.
• Collect and address feedback from employees, department heads, and leadership regarding facilities services.
• Support change management and communication for facility-related projects and activities.

Cost & Contract Oversight

• Monitor facility-related budgets and costs, including service invoices and CAPEX planning.
• Participate in contract renewals, procurement processes, and vendor evaluations.
• Identify opportunities for service or cost improvements without compromising quality or compliance.

Project & Space Management Support

• Support workplace initiatives such as office reconfigurations, small works, or sustainability upgrades.
• Coordinate projects delivered by the FM provider and ensure alignment with company standards.

Qualifications/ Who Are We Looking For

• Master’s degree in Architecture, Construction Management, Facilities Management, or related field.
• 5+ years of experience in facilities management and construction project delivery.
• Solid knowledge of building systems (HVAC, electrical, plumbing), regulatory compliance, space planning, and construction methods.
• Strong project management skills with the ability to manage multiple concurrent projects.
• Proficient in project management tools (MS Project, AutoCAD, etc.) and Microsoft Office.
• Familiarity with construction laws, codes and standards.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Understanding of HSE standards and FM compliance
• Stakeholder and relationship management expertise
• Capable of managing external vendors and internal stakeholders
• Ability to work under pressure and meet deadlines
• Facility Management certifications

What We Offer/More reason to join us:

At Worldline you will have the opportunity to be at the heart of the global payments technology industry and shape how the world pays and gets paid. In addition, you will also have:

• Competitive salary and performance-based bonuses
• Professional development opportunities
• Hybrid/flexible work environment : 50% remote work
• Involvement in impactful and high-visibility projects
• Flexible compensation system (meal vouchers, transportation, day care, medical insurance).
• Extensive training offer through our e-learning platforms and training catalog.
• Language training: English and French.
• BH Wellbeing: Free psychological assistance, coaching sessions and relaxation sessions.
• Digital platform with discounts on well-known brands.
• Flexible fitness program with Wellhub.
• Free fruit in the office.

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