Transport Markets Director – UK&I

Tech for good. Beyond payments. We are a trusted partner delivering secure digital services for consumers and citizens. Our activities have the potential of generating a positive impact by addressing some of the most pressing challenges in our society. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Our end-to-end digital services with technology products, data and expertise to address customer challenges and priorities. We support our customers’ digital transformation with the creation of innovative solutions, leveraging our products, bringing specialist expertise and sharing experience across sectors. Inside MeTS, the Transport and Mobility Pillar has a mission to power journeys and movement worldwide, connecting people wherever and however they need to travel, whilst prioritising customer satisfaction and social empowerment of our people. The "Transport and Mobility" pillar covers the following segments:

• Transport Retail: connecting people to transportation systems to improve their daily lives
• Mobility Orchestration: Integrating transport modes to make MaaS a reality
• Transport Operations: delivering The Time PromiseTM, by connecting the right people to the right assets
• Settlement and Specialist services: providing large scale critical platforms to keep transport on the move

Within the UK&I Sales and Business Development team, the Transport Markets Director leads our work in setting out our vision for transport, stakeholder engagement, managing the supporting organisations that underpin that effort and effectively supports the business development and bid teams in gathering intelligence, creating the network of relationships and producing the winning bids that are critical to long term success. The Transport Markets Director, reporting to the UK&I Sales & Business Development Director, works with the business development, product teams, and the marketing and communications team to ensure high quality engagement, communication and relationship development to help in growing the existing customer base and business, developing new opportunities and providing competitive insights.

The Transport Markets Director will have a clear and extensive knowledge of government policy towards transport, the role and responsibilities of regional government and the challenges facing both the rail sector and the public transport sector more generally, as it works towards greater integration.

The Director will have a working knowledge of emerging technologies such as machine learning and AI, and their role in transforming the transport sector going forward, as well as actions from competitors in the transport space and of course portfolio of Worldline’s solutions and services both existing and being developed.

Your day-to-day responsibilities include:

• Evolving the Worldline UK&I Transport vision and story, working closely with the CEO of Transport & Mobility, the Product Teams, and the Sales and Marketing organisation, amongst other key stakeholders
• Managing and supporting stakeholder engagement with national and regional government, political stakeholders, government departments, senior industry figures and existing and prospective customers
• Directing, leading and setting objectives for Worldline’s supporting and trade organisations (including Madano, RIA and ITS UK) in aligning with and contributing to the culture of growth in Worldline through the generation of new business
• Developing and managing the stakeholder mapping and consequent communication and ‘message’ planning with stakeholders at all levels
• Working with the business development community and bid teams to support the highest quality bids and tenders, including drafting sections and executive summaries
• Building strong relationships, both individually and in conjunction with the business development team with a range of key stakeholders across the political and industry landscape – influencing decision-making, raising awareness of Worldline’s business and gathering intelligence that will inform our market engagement going forward
• Working effectively across internal teams, building solid working relationships which enable the best combination of skills, abilities, talents and experience are applied to opportunities as they arise or are developed
• Working closely with the marketing and communications team to ensure consistent and relevant messaging and presentation of Worldline’s capabilities and achievements to the market and stakeholder arena
• Represent Worldline when required at events, conferences and in the media
• Maintain a good knowledge of the competitor landscape, product portfolio and trends in the UK&I
• Make it easy to do business with Worldline

Signs of success

• You will be known across the industry and recognised as a thought leader with a strategic view and mindset
• You will identify early national and regional trends and programmes and align those to or help adapt Worldline’s messaging and engage swiftly to influence requirements in Worldline’s favour
• You will be a motivational leader in the business development sector, understanding challenges and working proactively with direct reports and the wider team to overcome obstacles
• You will be recognised as an excellent relationship builder, with a network extending across government, regional authorities
• Together with business development colleagues, you will identify and develop adjacent opportunities
• You will be able to take a grandstand view of the present and future market, pulling together and analysing disparate intelligence, and you will be able to interpret that intelligence to identify opportunities and to communicate with the rest of the business development team

Skills we can’t do without:

• You have experience in creating and holding the “trusted advisor” role within large complex business environments and can evidence the results of relationships, for example in business consulting
• You have demonstrable experience of effective communication tailored to influencing and eliciting customer needs and subsequently actioning
• You have clear experience of planning and delivering stakeholder engagement and message delivery plans that demonstrably change perceptions and opinions and break down preconceptions
• You have excellent written and verbal communications skills

Skills we’d like:

• You have experience of working within a complex and matrix organisation and presenting to C-suite stakeholders internally
• You have strong mentoring and development skills for other team members
• Experience of the management of a portfolio of large strategic accounts and working with clients on their challenges, ideally in the transport vertical
• Strong understanding of financial management including management of budgets and, P&Ls, as well as development of costed business cases & return on investments

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

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