Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

                                                                                                      Learning Consultant 

Day-to-Day Responsibilities

•  Develop learning content ( micro-learning video, Bit-sized learning content, Scorm package, Quizzes etc) with modern AI enabled tools.
•  Cross-Functional Collaboration: Partner with local training coordinators to facilitate the deployment of learning activities, providing administrative support.
•  LMS Administrative Support: Deliver LMS support, including catalogue management, course management, item & class creation, registration follow-up, closing classes with attendance tracking, and managing registrations for external classes. Ensure that all necessary resources and information are available for effective planning and execution of learning sessions.
• Design individualized learning paths, curate learning from IDPs, and develop programs based on assessments.
• Deployment of Complex Learning Activities: Manage the execution of complex learning activities, such as cohorts.
• Analysis & Escalation: Conduct initial analysis of technical issues before engaging CIT and HRIS teams; coordinate resolution.
• Learner Support via WLSD: Implement and enhance learner support mechanisms through the World Learning Services Desk (WLSD), ensuring that learners receive timely assistance and access to resources that enhance their learning experience.
• Feedback & Continuous Improvement: Check learner feedback regarding courses. Liaise with local training coordinators to ensure corrective actions.
• Reporting Capacity: Assist the team in following up on learning activities and ensure timely reporting of local training initiatives to facilitate data-driven decision-making.
• Support Automation and AI adoption in the team 

Who Are We Looking For

We look for people who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. Your passion for evolving L&D into AI-first mindset is the most crucial requirement of the role as we are rapidly challenging our traditional L&D construct to prepare for next levels of business-centric approach. We lay high emphasis on on demand, agile delivery of learning objectives with a good mix of experiential learning, social learning and formal learnings. The role is a good mix of learning content development as well as learning operations.

In practice this means:

Bachelores/master's in business administration, Human Resources, Engineering or related field. 

• 4+ years of experience managing learning and development COE with a demonstrated track record of content development and exposure of working in learning operations. 
• Demonstrable experience in leveraging AI for learning content development including story development (messaging) plus storyboarding (visual translation of story) with instructional design skills. 
• Hands on knowledge of any of the AI Authoring tool - for creating videos, micro-learnings experience is essential (i.e. Vyond, Heygen, Articulate Storyline, Rise 360, Adobe Captivate (eLearning Development) Canva, iSpring, Adobe Creative Suite
• LMS expertise: SAP SuccessFactors, Cornerstone, Workday, Moodle, Docebo, 360Learning 
• Proficiency in AI self-use tools e.g. ChatGPT, Gemini, Copilot, Claude cowork etc.Proficiency with the SuccessFactors SAP LMS is essential. Certification would be a plus.
• Team-oriented mindset, capable of both working collaboratively and independently with minimal supervision when necessary.
• Good service delivery experience desirable.
• Excellent English communication skills, with the ability to communicate effectively with stakeholders at all levels of the organization. 
• Proficient in O365 ( MS-Office, MS Teams etc.) Good to have understanding of MS powerapps etc. Excellent MS Excel proficiency needed 
• Hybrid working possible as per Indian HR policies - working time : European service window 

 #LI-SK1

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. 

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.